Director of Regional Operations

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

*** Please know this position requires travel throughout our Greater Baltimore Market***

Job Duties

• Leads their respective regions to ensure smooth operation of medical offices.
• Participate in the coordination of logistics (with the support of the Executive Assistant) for all provider and manager meetings.
• Act as a liaison between Compliance, BSO staff, and providers to ensure that audits and retraining are completed (e.g., dictation).
• Investigate patient complaints that are reported to Compliance related to operational issues.
• Assists in ensuring that operations tasks related to integrations are completed prior to the required milestone dates.
• Manages a variety of projects to be assigned by the market president.
• Hire, train, and provide development opportunities for nonclinical staff of medical offices.
• Act as an escalation point for clinical office managers and providers.
• Provide their teams with the data needed to have line of sight into the overall operational health of their assigned offices.
• Weekly onsite presence at all locations.
• Ensures financial and operational objectives of offices are realized.
• Ensure that each member within their region is performing all duties in his or her job description.
• Implement protocols identified by Compliant related to HIPAA, regulations, and company processes.
• Improve office processes and manage the implementations.
• Ensure financial and operational objectives of offices realized.
• Monitor Key Performance Indicators (KPIs) daily and react to needs.
• Provide regular reporting in accordance with Excelsia standards.
• Conducts regularly scheduled one-on-one meetings with direct reports to provide support, address challenges, and foster professional growth.
• Leads recurring team meetings and ensures timely completion of annual performance reviews, delivering constructive feedback to support individual and team development.
• Lead with integrity by upholding our core values and ensuring that all operations align with legal, regulatory, and ethical standards. Foster a culture of corporate responsibility by incorporating Environmental, Social, and Governance (ESG) principles into business practices, positively impacting the patients we serve, our employees, and the communities we reach.
• Perform other duties and assignments as directed and/or as necessary.
• High school Graduate or GED equivalent
• Bachelor’s degree in related field preferred
• Knowledge of advanced work-related subjects
• Successful completion of corporate orientation program
• Ongoing related continuing education participation
• Five or more years in a related supervisory capacity
• 1-2 years of medical experience in an administrative/legal/ physician office setting
• Previous computer skills to include (data entry, word perfect, etc.)
• Ability to maintain a strong confidentiality profile
• Ability to project a strong corporate image
• Ability to recognize emergency medical and non-medical situations
• Ability to identify and resolve customer relation problems
• Ability to identify and resolve clinical problems.
• Ability to remain calm in emergency situations
• Ability to form interpersonal relationships (i.e.,…