MIH Supervisor-Paramedic

Job Type
Full-time

Description

Owns the day-to-day execution, compliance, and measured performance of all of Procare's Mobile Integrated Healthcare programs across its hospital and health system partners. Serves as the business-hours point of contact for partner care management and physicians, the internal owner of referral-to-closure workflow, the first line of protocol and documentation compliance under the Medical Director's authority, and the person who assembles the outcomes record each program is judged on.

Performs MIH patient encounters directly as a standing part of the role. This is a close-in, detail-level supervisory position — direct oversight of individual patient episodes, not oversight by dashboard.

The immediate priority is the launch and first-year performance of the University of Maryland Medical Center (Downtown/Midtown) MIH program beginning November 1, 2026, while sustaining the standard already set with Luminis Health and standing up the partnerships now contracting.

Reports to the Director of Operations, with clinical and protocol accountability to the Director of Clinical Management and Quality Assurance and, ultimately, the Procare EMS Medical Director, who approves this appointment and may suspend or revoke MIH privileges for protocol violation. Supervises MIH Clinicians (Lead MIH Paramedic and approved MIH Paramedics/RNs) assigned to hospital MIH programs. Schedule is Monday through Friday;

specific working hours are flexible and set with the Director of Operations, as program demand is fluid and coverage shifts with referral volume, discharge timing, and partner needs. Requires regular local travel across partner service areas and participation in a leadership on-call rotation for MIH escalations outside business hours.

• Owns every MIH referral from Epic order-set receipt through episode closure, including patient scheduling, clinician assignment, telemedicine conference coordination when required by protocol, and completion of the Day 2 and Day 7 follow-up calls.
• Leads launch and steady-state execution of the UMMC (Downtown/Midtown) MIH program beginning November 1, 2026, and supports onboarding of new hospital partnerships as they contract.
• Maintains a live referral tracker for each program and reports volume against pilot and contract targets by focus area, flagging shortfalls or category imbalance early enough to correct them.
• Confirms same-day, next-day, and weekend availability commitments are met on every referral; personally resolves any referral that cannot be scheduled within the physician-ordered window and documents the reason.
• Coordinates program logistics: specimen labeling and delivery to the partner laboratory, medication and formulary availability for ordered therapies, equipment readiness, and prescription follow-up or pickup.
• Runs the program operating rhythm: daily referral review, weekly internal huddle, and a standing touchpoint with partner care management.
• Knows the operational requirements, service levels, reporting obligations, and performance commitments established for each hospital MIH partnership — response times, coverage, reporting deadlines, scope, and deliverables — monitors compliance with them, and promptly escalates any risk of noncompliance.
• Tracks all referrals through final disposition, including completed, declined, canceled, unable-to-contact, clinically inappropriate, and unscheduled referrals; analyzes reasons for lost or unsuccessful referrals and implements corrective action where appropriate.
• Monitors staffing utilization, supplies, medication use and waste, and other controllable program resources.
• Performs MIH patient encounters directly, including home visits for…