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IT Support Team Lead — Elevate Service Desk & Ops
Job in
Middle River, Baltimore City, Maryland, 21220, USA
Listed on 2026-09-09
Listing for:
Rocketlab
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Systems Administrator, IT Project Manager, IT Support
Job Description & How to Apply Below
Rocket Lab is seeking a Lead, IT Support to oversee day-to-day Service Desk operations across multiple facilities. You will lead a team of up to 10 IT Support staff, drive incident resolution, SLA adherence, and regional IT projects, while collaborating with Infrastructure, Launch and Cybersecurity teams.
This role requires strong technical and leadership skills, experience with ITSM tools, ITIL, and a hands-on approach to IT operations with a commitment to security and process improvement.
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