Assistant Service Manager

One Wall Communities® is a vertically integrated real estate company that focuses on transit and lifestyle-oriented workforce housing in the Northeast U.S. Our growing footprint in the region is a result of a constant drive to positively impact our residents, communities, and investors.

We are fueled by an entrepreneurial spirit that challenges us to continuously find innovative and sustainable solutions to create a worry-free environment. We are a fun and inspiring culture that provides opportunity for growth and balance to all.

We are looking for a detail-oriented Assistant Service Manager to join our growing organization. In this position, you will provide excellent customer service experiences and maintain strong relations with manufacturers, dealers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

• Oversee all services and work spaces in shop.
• Delegate and direct service tasks; monitor progress of all current and pending projects.
• Consistently deliver incredible customer service by offering knowledge, advice, and answering questions and concerns.
• Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers).
• Manage and update invoices.
• Process new orders and track inventory.
• Communicate and maintain good relations with manufacturing reps and dealers.
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency.
• Follow and abide by all industry standards, regulations, and laws.
• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company.

• High School diploma or GED equivalent, bachelor’s degree preferred.
• 1-3 years of maintenance/service technician experience required.
• Valid driver’s license required.
• 2-3 years of supervisory experience, preferably in a property management environment.
• Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Knowledge of OSHA laws and regulations.
• Be able to work evenings and weekends.
• Must be able to read, write and comprehend operation and maintenance instructions, and reports.
• Effectively present information to owners, residents, and employees of the organization.

• Competitive salary.
• Extensive benefits & wellness program.
• Robust PTO.
• Summer Fridays.
• Voluntary Paid Time Off.
• Professional Education Reimbursement Program.
• Paid Parental Leave.

Whereas an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.