Vice President, Trade Development & Inside Sales

Time Type

Full time

We are seeking a dynamic, enterprise-minded leader to build and lead two transformational capabilities within Trade Development:

• Performance Management & Service Model
  - Build and scale a best-in-class performance management and service model that ensures consistent, high-quality delivery to hundreds of supplier partners. This includes ownership of our Inside Sales & Customer Care operation, leadership of a team of Business Managers executing against our service standards, and the processes, tools, and governance that drive accountability and results.
• Business Management Center of Excellence
  - Establish an enterprise-wide commercial capability program that elevates our Business Manager population to be the most commercially astute and professionally excellent in the industry - grounded in data, supported by world-class tools and routines, and measured by outcomes that matter.

This is a rare opportunity to build from the ground up - creating the structures, standards, and culture that will define how Breakthru serves its supplier partners for years to come.

This role follows a flexible hybrid schedule and can be performed from any Breakthru Beverage office location.

• Supplier Service Model & Business Manager Leadership
  • Lead, develop, and manage a team of Business Managers - owning the full people management lifecycle including performance management, coaching, career development, and accountability
  • Execute against our service standards model - defining engagement routines and accountability frameworks across hundreds of supplier partnerships
  • Serve as the Center of Excellence and main connection point for markets - ensuring enterprise consistency in how we deliver service to supplier partners while enabling local market collaboration
  • Develop the processes, tools, technology solutions, and accountability frameworks to manage and elevate this team - ensuring deep cross-collaboration across markets, functions, and leadership levels
  • Build standard dashboards, scorecards, and reporting cadences that drive visibility and continuous improvement
  • Create escalation frameworks and decision-rights structures that resolve issues at pace
  • Partner closely with Trade Analytics to deploy automation, analytics, and enablement tools
• Inside Sales & Customer Care
  • Own the Inside Sales & Customer Care (IS/CC) operation - including full vendor management of our strategic BPO partner (contract governance, scope management, performance, and innovation)
  • Define the strategic framework for which accounts will and should be serviced by Inside Sales - creating the business rules, criteria, and decision logic that determine what makes an IS account
  • Establish and enforce service-level agreements and KPIs across revenue, PODs, accounts sold, program adherence, and more
  • Establish and enforce service-level agreements and KPIs across call coverage, response time, resolution quality, revenue conversion, and program adherence
  • Drive daily performance oversight with clear accountability metrics across the IS/CC operation
  • Partner closely with Technology Strategy & Enterprise Transformation on strategic BPO partner management, technology deployment, and innovation
  • Continuously evaluate and evolve the IS/CC model to optimize coverage, performance, and cost-effectiveness
• Architect the Business Management Center of Excellence
  • Design and steward an enterprise-wide commercial capability framework - one standard of excellence, consistently applied for our Business Manager community
  • Define what "great" looks like for Business Managers at Breakthru - raising the baseline of commercial acumen across the entire population
  • Build the roadmap and deliver value in deep collaboration with Trade Leadership, Trade Analytics, Supplier Brand Development, Commercial Strategy, Finance, and other key partners - partnering closely with the Enterprise Learning & Development team on curriculum design and delivery
  • Provide practical tools, frameworks, and resources that make a significant impact in Business Managers' daily lives - not theoretical training, but applied commercial…