Lead: Retail Customer Service & Team
Job in
Middle River, Baltimore City, Maryland, 21220, USA
Listed on 2026-07-23
Listing for:
PetSmart
Full Time
position Listed on 2026-07-23
Job specializations:
-
Retail
Retail Associate/ Customer Service, Customer Service Rep
Job Description & How to Apply Below
Pet Smart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service and drives the customer experience through loyalty and promotions. The role includes overseeing safety, store cleanliness, merchandising, and associate engagement to achieve targeted results.
The position supports live events and partnerships, ensures a smooth pick‑up experience for online orders, and acts as Leader on Duty when needed. Strong communication and leadership are essential.
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