Recreation LEAD- Boston​/Cape Cod KOA

438 Plymouth St, Middleborough, MA 02346, USA

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including a mix of franchised and company‑owned parks (OAK). Founded in 1962, KOA’s mission is “connecting people to the outdoors and each other.” Its values are family‑oriented, passionate, entrepreneurial, customer‑focused, and innovative.

Designated Supervisor and General Manager

The Recreation Lead (RL) is responsible for planning, organizing, executing, and leading recreation activities at the campground such as arts and crafts, games, sports, dramatics, music, social activities, hobbies, and themed weekends. The RL is an enthusiastic, outgoing, creative leader who enjoys working with people of all ages. A people‑person with an engaging smile is essential when relating with guests. Having a mix of free and for‑pay activities to improve ancillary income enhances the guest experience.

This highly visible, customer‑centric position requires strong interpersonal customer‑service skills.

• Coordinate and supervise all preparations for events from start to finish.
• Create and execute a detailed events calendar that supports the campground and guests of all ages; schedule to be uploaded regularly to
• Create supply lists and procure vendors as needed.
• Take pictures of activities and obtain necessary photo release documentation for all individuals in photos.
• In coordination with the marketing department, prepare fun and engaging social media posts.
• Coordinate, prepare, and purchase all food and beverage items, equipment, awards, and entertainment as needed for each event.
• Maintain and clean recreation equipment and facilities.
• Greet new arrivals to activities, introduce them to other participants, explain rules, and encourage participation.
• Explain the rules of activities and instruct participants at a variety of skill levels.
• Enforce safety rules to prevent injury.
• Modify activities to suit the needs of specific groups, such as seniors or small children.
• Administer basic first aid if needed and notify emergency medical personnel when necessary.
• Organize and set up the equipment used in recreational activities.
• Manage activity schedules to ensure adequate staffing to support the event and guests’ needs.
• Maintain high standards of professionalism, customer service, quality, and cleanliness while promoting an atmosphere of fun.
• Aid the AGM with hiring and training a diverse team and updating management on team performance.
• Confer with management to discuss and resolve participant complaints.
• Evaluate recreation areas, facilities, and services to determine if they are producing desired results.
• Maintain health standards and ensure guests and team members are in a safe and secure environment.
• Foster a work environment that maximizes employee involvement, morale, and is dedicated to delivering KOA’s Culture, Mission, Values, and Goals.
• Directed by the GM/AGM, monitor and implement the department safety program, which ensures all OAK employees work in a safe and hazard‑free environment compliant with local, state, and federal safety requirements.

• Recreation program is well organized and managed within budget.
• Activities are well prepared, timely, fun, and creative.
• Demonstrates strong leadership skills with a professional attitude toward guests and staff.
• Meets Quality Assurance standards.

• High School diploma or equivalent.
• Conversant in English language.
• Excellent communication, collaboration, and delegation skills with the ability to manage confrontation.
• Ability to motivate, lead, and develop a diverse team.
• Strong working knowledge of recreational activities.
• Comfortable in a fast‑paced and high‑pressure environment.
• Ability to read and maintain a budget.
• Motivated, goal‑oriented, and results driven.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.
• Valid driver’s license.

• Ability to stand for long periods of time.
• Must be able to lift up to 50 pounds, lift…