Service Administrator

Our Construction Equipment Group is seeking a full-time Service Administrator at our Middleboro, MA location.

Compensation Range: $20.00 to $30.00 per hour. This range is base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skill set, education, and experience.

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental, and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays

• Register warranty into vendor systems
• Map the warranty process for each OEM and warranty vendor
• Provide support to the service manager
• Communicate with the warranty manager and external stakeholders to ensure warranty claims are on track
• Obtain purchase order (PO) number from the customer if the customer's protocol is to provide PO's
• Work closely with technicians and the service department on a daily basis
• Input technician job repair write‑ups located in our business system; this will be done daily on all jobs that are completed and in process
• Prepare all work orders ready to close for the service manager to review once the job is completed
• Ensure all work orders are closed when a job is completed
• Responsible for all time entries and payroll for the shop and field technicians; all payroll must be approved by the service manager prior to submission
• Periodically call customers to provide updates or obtain additional information from them
• Follow up with other inter‑company departments on open issues
• Incorporate Alta's guiding principles into daily activities
• Perform other duties as assigned
• Maintain consistent, regular, and reliable attendance including being ready for work at the designated start time

• Previous billing and customer service experience is highly preferred
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook; previous ERP experience is a plus
• Possess excellent verbal and written communication skills
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
• Intermediate language skills:
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
• Basic mathematical skills:
  Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Basic reasoning ability:
  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact  immediately!