Manager, Supplier Shared Services

Ocean Spray is hiring for a(n) Manager, Supplier Shared Services! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we’re a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we’ve been making our own way ever since.

The Manager, Supplier Shared Services, is responsible for leading the day-to-day operations of the Supplier Shared Services function, with primary responsibility for Accounts Payable, Employee Expenses, and Source-to-Pay processes. This role oversees a fully offshore Shared Services team operating within a Business Process Outsourcing (BPO) model and is accountable for delivering efficient, compliant, and high-quality financial operations that support business objectives.

This role reports to the Sr Manager, Shared Services alongside the Manager, Customer Shared Services within the Controller’s organization.

As a strategic partner to Procurement, Treasury, Accounting, Tax, and business stakeholders, this position ensures the timely processing of invoices, payments, and T&E reimbursements, strong internal controls, and exceptional service delivery. The role is responsible for driving continuous improvement, standardization, automation, and operational excellence initiatives that enhance efficiency, reduce risk, and support working capital objectives.

The Manager, Supplier Shared Services establishes and monitors key performance indicators (KPIs), service level agreements (SLAs), and operational metrics while fostering a supplier-focused culture and ensuring compliance with company policies and regulatory requirements.

A Day in the Life...Lead, develop, and manage a fully offshore Financial Shared Services team, ensuring service levels, performance metrics and operational objectives are achieved.

Oversee end-to-end accounts payable operations, ensuring timely and accurate processing of invoices, payments, supplier inquiries, and exception management.

Partner closely with Procurement, Treasury, Accounting, Tax, Internal Controls, and business stakeholders to ensure seamless execution of Source-to-Pay processes.

Establish and maintain robust internal controls, policies, and procedures across disbursement, and employee expense processes.

Monitor and manage service delivery performance through KPIs, SLAs, and operational metrics, including invoice cycle time, payment timeliness, match exception rates, aged invoices, and first-pass resolution rates.

Lead the resolution of complex vendor, payment, and stakeholder issues while ensuring a high level of customer service.

Drive continuous improvement initiatives focused on process standardization, automation, simplification, and operational efficiency.

Support working capital objectives through close partnership with Treasury and Procurement, optimizing payment strategies while maintaining strong supplier relationships.

Oversee employee expense reimbursement processes, ensuring compliance with company policies and timely processing of submissions.

Ensure compliance with regulatory requirements related to supplier payments, tax reporting, and unclaimed property.

Support month-end, quarter-end, and year-end close activities to ensure accurate financial reporting and timely completion of accounting requirements, including variance analysis.

Prepare and communicate periodic reporting and insights to business leaders regarding payable trends, cash flow impacts, and opportunities for operational improvement.

Support audit activities by providing documentation, responding to inquiries, and maintaining a strong internal control environment.

Collaborate with IT, finance, and business teams to implement system enhancements and process improvements across the Source-to-Pay landscape.

Ensure service delivery models and operating procedures scale effectively to support organizational growth and evolving business requirements.

What We Are Looking For :

Required Proven experience leading Financial Shared Services, Accounts Payable, Source-to-Pay, or Procure-to-Pay functions.

Comprehensive understanding of end-to-end…