Client Engagement Manager | Medical Billing Industry

Client Engagement Manager | Medical Billing Industry

Requisition Number: CLIEN
001324

• Full-Time
• Hybrid

Showing 1 location

Middleburg Heights, OH 44130, USA

Job Title: Client Engagement Manager

Department: RCS Client Engagement

Work Location:

• 7500 Old Oak Blvd. Middleburg Heights, OH 44130
• Hybrid schedule, 3-day minimum in office required

Reports to: AVP, Client Engagement

Key Relationships:

• Internal: Executive Leadership, Client Engagement, Operations, Project Management Office (PMO), Integrations/Development, Product Management and Training teams
• External: Client Executive Management and their support teams

Responsibilities

Commission

• Provide management and mentorship to our client engagement team managing the relationship and partnership with our clients. direction, mentorship, and will encompass strategic management of client’s revenue cycles in collaboration with our client engagement team.
• Oversight of client’s revenue cycles/accounts receivable to maximize client reimbursement (utilizing tools from the Reimbursement Strategy team)
• Review issue-risk analysis to determine root cause and solution
• Collaborate with internal management on enhancements and bug/fixes for product management and systems review
• Provide support and guidance to the Client Engagement Managers/s to ensure expected billing/revenue outcomes.
• Professional development of team members
• Performance Reviews
• Coaching and Performance plans
• Solution knowledge

Client Management

• Manage and Maintain Partnership with the Client
• Consult with clients on best practices, client specific billing requirements, industry trends/changes, and compliance matters.
• Act as a liaison between external and internal teams
• Review monthly invoices,
• Review forecasting, and profit/loss
• Comprehension and application of contract/service agreements fees and terms.
• Monitor and report client satisfaction and escape risks, as appropriate.
• Expand reimbursement services offered to Clients.

· Responsible to inform Client Engagement leadership via weekly summary readouts including Impacts to risk, relationship, revenue, strategy, projects, timelines, and performance of client

Corporate Initiatives

• Conferences
• Promoting Quadax

Requirements:

• Bachelor’s degree in business, or other related field preferred, an advanced degree a plus. An of equivalent five years+ experience in a related field may be considered.
• Demonstrated ability to effectively manage client relationships / customer service/success
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
• Logical thinking
• Proficiency in Microsoft Excel, Word, PowerPoint, Visio and other project management tools is a plus.
• Working knowledge of healthcare billing and reimbursement, government payer, and managed care industry a plus
• Ability to maintain confidentiality.

General Requirements:

Physical Demands:
General office demands including sitting and/or standing for long periods of time. Dexterity with general office equipment including but not limited to keyboard, mouse, and calculator. Ability to lift up to 25 pounds.

Ability to handle stress in a fast paced environment with multiple priorities and deadlines while adapting to a changing atmosphere. The employee will be expected to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels.

Travel Requirement:

Minimal travel may be required for off-site client visits and/or conference attendance.

Bachelors or better in Health Administration or related field.

Masters or better in Health Administration or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.