Technical Support Specialist

## Description
*
* Job Title:

** Technical Support Specialist                                            
** Status:
** Non-Exempt
** Department:
** Technical Support
*
* Reports to:

** Supervisor, Technical Support
*
* Hours:

** 8:30 am – 5:30 pm, M-F. Available and willing to be on-call on scheduled weeknights and/or weekends, overtime as needed with supervisor approval. Limited travel may be required.
*
* Duties and Responsibilities:

(
** subject to change)
* Establish proficiency and technical knowledge of Codonics products, connectivity with various host systems, and complex troubleshooting and assist Codonics International Service Centers with more complex troubleshooting
* Communicate with customers to provide technical support and training for Codonics’ products via telephone, email and/or video conferencing applications
* Log and track call information via database
* Work with customer service, service, and end users to ensure the highest level of customer satisfaction
* Assist in the development of training materials and assist in their presentation to distributors, customers, and Codonics International Service Center personnel
* Provide product failure feedback to the Director of Technical Services, QA and Engineering Product Management departments
* Assist field engineers with product installation as needed with Director of Technical Services approval
* Additional duties may be assigned
*
* Required Skills:

*** Excellent interpersonal communication skills, written and verbal.
* Strong technical background with computers and networking (Wi-Fi, Ethernet, etc.)
* Familiarity with Microsoft Windows, Apple and Unix O/S as well as knowledge of FTP and Telnet.
* Familiarity with PC support and maintenance including software installation, software upgrades and peripherals
* Experience with Microsoft Office, Internet Explorer, etc.
** Optional

Skills:

*** Experience with DICOM protocol and troubleshooting desirable
* Experience with medical equipment
* Experience with remote support software such as Log Me In  Rescue, Team Viewer, Secure Link, etc. as well as audio/video conferencing applications.
** Education and/or

Experience:

*** 2+ years experience with technical troubleshooting, training and or field service

Codonics is an Affirmative Action, Equal Opportunity Employer – M/F/Disabled/Veteran
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