System Administrator

Job Description

The System Administrator, based in Middleburg Heights, OH, provides advanced technical service and support for the entire IT Infrastructure which hosts a variety of software solutions. Self‑motivated, detail oriented, and possessing a strong desire to provide exceptional service to our clients will be expected. The ideal candidate will have a strong technical background in server administration, virtualization, Azure administration, and storage administration for the company’s highly available IT Infrastructure.

The successful candidate will be able to prioritize multiple tasks and projects simultaneously with the ability to meet stated objectives and deadlines.

Hybrid

Schedule:

In-Office Wednesdays and Thursdays.

• Must be a self‑starter, motivated individual with ability to adapt rapidly to current and emerging technologies. Ability to exercise independent judgement and work under minimum supervision.
• Successful candidate will propose innovative solutions, improvements to current processes, and ways to enhance the current infrastructure environment. Is an idea‑generator, challenges themselves and their peers, and has a strong desire to succeed in a fast‑paced and evolving technical environment.
• Strong attention to detail and excellent time management skills required.
• Administration, configuration, and monitoring of VMware/vSphere/ESX in Production/Dev/Test/QA/UAT server environments [application, web, and file servers], including but not limited to troubleshooting to identify root cause, proposing solutions to remediate issues, and ensuring the highest level of uptime and availability.
• Administration of server technologies including the management of various operating systems [Windows 2016, 2019, 2022], RHEL Linux, and Cisco UCS blade servers [B200‑M4/M5/M6]. Domain Controllers, GPO, DNS, and DHCP.
• Administration of Microsoft Azure environments, Azure Active Directory, MS Teams, MS One Drive, Azure B2C/MFA.
• Administration of on‑premises services such as Active Directory, Veeam backups, and faxing services. File and server restoration/recovery for Windows, Linux, and SQL as needed.
• Storage administration and best practices [Pure FA//X50 and C60 arrays, or similar].
• Participate in the development and implementation of automated system configuration tools to ensure consistent builds within the environment. Provision new VMware servers as requested by App/Dev teams. Utilize pre‑built templates for quick provisioning and hardening of each server.
• Assist in monthly maintenance and patching of environment [3rd Sunday of every month].
• Respond to critical alerts in a timely manner, both on/off business hours as reported by our various monitoring tools and the NOC/SOC.
• Serve as an escalation point for critical issues reported through our Incident Response Teams channel, troubleshooting, identification, and remediation of issues in a cross‑team environment.
• Participate in on‑call support of escalated issues in the infrastructure environment on a two‑week rotational basis.
• Coordinate and implement change management requests while adhering to strict change management protocols.
• Troubleshoot, identify, and document root causes via IMRCA process [Incident Management Root Cause Analysis].
• Project planning, ownership, management, and reporting. Projects may vary in complexity and duration. Expected to lead projects of all sizes, durations, and complexities from inception to completion.
• Perform server upgrades, as needed, by developing, testing, evaluating, and installing enhancements while following corporate change control and quality control standards.
• Create and revise system documentation and procedures.
• Available for after‑hours support [evenings and weekends] to perform system upgrades as needed.
• Other assignments, projects, and tasks may be delegated as needed.
• Routine collaboration with peers in other departments to strengthen communication channels, understand cross‑team objectives, and meet common goals.
• Solid understanding of security protocols and best practices as they relate to IT Infrastructure hardware, software, and tools.
• Collaboration with our IT Security team to ensure adherence…