Inside Sales Representative

About the Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross‑channel, round‑the‑clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in‑time” or “just-in‑sequence.”

Ken‑Mac Metals Division – Ken‑Mac Metals is one of the leading distributors of aluminum, pre‑painted aluminum and stainless steel sheet, strip and coil in the country, distributing products throughout the NAFTA region from eight plant locations and additional warehouse and distribution facilities across North America. In addition, they offer value‑added coil and cut‑to‑length processing and blanking services. The company is one of the largest distributors of its kind, with one of the most respected supply chains, positioning Ken‑Mac Metals as a preferred material source.

thyssenkrupp Steel Services Division – thyssenkrupp Steel Services, a division of thyssenkrupp Materials NA, Inc., is a leading supplier of flat rolled, hot rolled, and hot dipped carbon steel products to the U.S. Marketplace, including galvanneal, galvalume, galfan and enameling steel. Our people, our suppliers, and our state‑of‑the‑art service centers in Richburg, South Carolina, Woodstock, Alabama, Sinton, Texas, and Detroit, Michigan all supported by a network of stocking locations throughout North America, are dedicated to providing exceptional customer service to our customers from a variety of manufacturing sectors.

We are seeking a detail‑oriented and customer‑focused Inside Sales Representative to join our team. This role is responsible for maintaining and nurturing strong business relationships by delivering exceptional service and customer support. You will help target and develop non‑major accounts into loyal customers. The ideal candidate is highly organized, able to multi‑task in a fast‑paced environment. Comfortability with Excel is a plus.

• Respond to sales calls, faxes, and e‑mails
• Accurately provide price and delivery to customers in a timely manner
• Provide technical assistance to customers
• Process sales orders
• Enter return orders, credits, and debits when required
• Enter scrap return order as requested by distribution channels
• Frequently perform an inventory analysis and report concerns to purchasing/management
• Satisfy customer service issues
• Continuously increase knowledge of company products, services, and procedures
• Work in team environment, communicating as required with all personnel
• Traveling as needed to meet company goals
• Monitor competitor products and prices
  
  Assist in quality related duties where required
• Meets TKMNA Employee Attributes/Competencies

• Bachelor's Degree in a related field or comparable experience, computer literate and telephone experience

• 1 to 2 years sales experience
• Interpersonal skills necessary in order to sell, negotiate and close business with customers
• Attention to detail in order to evaluate customer’s accounts and orders
• Basic computer skills in order to assemble and process orders and information in a timely and efficient manner
• Effective communication and listening skills necessary when answering phone calls from customers and associating with peers
• Knowledge of products being sold by the business unit

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!