Inside Sales Representative

Cleveland
6760 EASTLAND RD
MIDDLEBURG HEIGHTS, OH 44130, USA

Cleveland
6760 EASTLAND RD
MIDDLEBURG HEIGHTS, OH 44130, USA

The Inside Sales Representative supports sales growth within an assigned region by managing inbound inquiries, qualifying leads, prospecting for new business, supporting outside sales representatives, and maintaining accurate customer and opportunity information in Hub Spot. This role serves as the primary point of contact for inbound sales activity and is responsible for developing qualified opportunities that drive regional revenue growth.

Duties/Responsibilities

• Lead Management & Customer Support
  • Respond to inbound customer inquiries regarding products, pricing, availability, and order status.
  • Manage and follow up on inbound leads in a timely manner.
  • Qualify leads and identify sales opportunities.
  • Handle orders and product inquiries for homeowners and one‑time customers (1TCs).
  • Provide customers with product recommendations and basic technical product information.
  • Escalate larger opportunities and contractor accounts to the appropriate outside sales representative.
• Maintain accurate customer, prospect, and opportunity records in Hub Spot.
• Create and manage opportunities within the CRM.
• Document customer interactions, sales activities, and follow‑up actions.
• Ensure regional pipeline data remains accurate, complete, and current.
• Support adherence to CRM processes and standards across the sales team.
• Business Development & Prospecting
  • Identify and develop new sales opportunities within the assigned territory.
  • Conduct outbound prospecting through phone calls, email, and other outreach methods.
  • Build and maintain prospect lists.
  • Qualify prospective customers and schedule meetings or handoffs to outside sales representatives.
  • Identify opportunities to grow business within existing customer accounts.
• Assist outside sales representatives with pricing, quotations, and account support.
• Coordinate with internal teams to support customer needs and sales initiatives.
• Develop knowledge of IDI products, applications, and market segments to effectively support customers and sales efforts.
• Leads Self
  • Communicates Effectively & Candidly
  • Drives for Results
  • Demonstrates Accountability
  • Takes Initiative
  • Collaborates

Skills/Qualifications

• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and CRM systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Ability to work effectively with customers and internal teams.
• Knowledge of insulation products and applications (preferred)

Experience

• 2+ years of sales, customer service, account support, or related experience.
• Experience in insulation, building materials, construction, or distribution industries (preferred).
• Experience using Hub Spot or a similar CRM platform (preferred).

IDI is one of the country's largest distributors of insulation and insulation materials. We built that position by caring about our customers, about the industries we serve, and about the people who work here. It shows up in how we operate every day.

We're family‑owned, and we run the business that way. We take a long‑term view and keep bureaucracy out of good decisions. The relationships we build, inside the company and with customers, are what make us who we are. Our founder, Joe Novogratz, built IDI on a simple principle: "If you commit to me, I’ll commit to you." That commitment runs through the whole organization, and it defines how we show up for the contractors who count on us.

We're serious about the work and about doing it well. We want people who feel the same way.

One of the core values at IDI is Family, and it shows in our benefits! From health coverage (medical, dental, vision) to a 401(k) with a company match, we take care of our team members. Enjoy paid time off for vacation and holidays, plus perks like life and disability insurance and an employee assistance program to support you when you need it most.

We know that benefits are an important part of your compensation package, so we’ll share full details on eligibility and benefits during the hiring process.

:

:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.