Manager - Agentic Workflow Automation

Manager of Agentic Workflow Automation Team

The Manager of the Agentic Workflow Automation team leads the Agent Operations, Agent Development, and Agent Design teams within the Ai/ML Ops team under the Forward Deployed AI/Data Solutions group of the Data and AI Enablement organization. This role oversees approximately 40 professionals—including AI Systems Engineers, AI Systems Architects, and AI Machine Learning Engineers—responsible for designing, developing, and delivering agentic automation solutions that support internal business processes across the enterprise.

Reporting directly to the Sr Manager of Forward Deployed AI/Data Solutions, this leader is accountable for the strategic direction and operational excellence of the Agentic Workflow Automation (AWA) team. The role demands a balance of technical depth, people leadership, and business acumen to deliver both small-scale and large-scale deployments of AI agents, including single-agent and multi-agent (A2A) systems.

Key Responsibilities:

• Mentor and develop front-line leaders, fostering a culture of innovation, collaboration, and continuous improvement
• Build and retain a high-performing team of AI/ML professionals across multiple technical disciplines
• Conduct performance management, career development planning, and succession planning for team members
• Define and execute the team's strategic roadmap, ensuring alignment with enterprise AI strategies and emerging technologies
• Stay current with the rapidly evolving AI landscape, evaluating new frameworks, models, and tools for potential adoption
• Manage 1
  
  LMX R3 and R4 release impacts to the AWA portfolio, ensuring seamless integration and minimal disruption
• Remove organizational and technical blockers, escalating issues as needed to maintain team velocity
• Build and maintain relationships with internal customers and stakeholders across business units
• Market AWA capabilities and solutions to drive adoption and identify new automation opportunities
• Provide architectural guidance and technical direction for complex agentic automation projects
• Prioritize and balance multiple initiatives across the portfolio, managing dependencies and risks
• Track and report on key performance indicators (KPIs) such as automation impact, cycle time reductions, and ROI
• Coordinate with cross-functional teams to ensure successful delivery of integrated solutions

This role is ideal for a seasoned technical leader who thrives at the intersection of emerging AI technologies and practical business applications, with a passion for building teams and delivering transformative automation solutions.

Basic Qualifications:

• Bachelor's degree in Software Engineering, Computer Science, Data Engineering, Information Systems, or related technical field
• 7+ years of professional experience in software development, AI/ML engineering, or related technical roles
• Demonstrated leadership experience, including leading teams, projects, or initiatives
• Experience managing budgets and resource planning
• Understanding of Python programming language
• Experience with Git Lab for source control, CI/CD pipelines, and Dev Ops workflows
• Familiarity with cloud platforms (AWS) and container orchestration (Open Shift, Kubernetes)
• Understanding of agentic automation frameworks such as Lang Chain, Lang Graph, or similar orchestration tools
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels
• Track record of mentoring and developing technical leaders

Desired

Skills:

• Experience with open-source RPA and UI automation tools such as Playwright, Selenium, pywinauto, or similar libraries
• Hands-on experience designing and implementing process automations (not limited to AI assistants or chatbots)
• Knowledge of SharePoint Online and Microsoft 365 ecosystem
• Experience with COTS RPA platforms such as Blue Prism, UiPath, Automation Anywhere, or similar tools
• Understanding of 1
  
  LMX business processes and functional architecture
• Experience working within the 1
  
  LMX Release process, including requirements gathering, functional specifications, and testing
• ADKAR change management methodology certification or experience
• Agile methodology experience (Scrum,…