Customer Service Representative

Overview

The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls.

• Provide Parts Lookup and customer service support for the call center.
• Enter customer purchase orders into system, organize and electronically file all customer purchase orders.
• Create Acknowledgement PDF file and distribute sales order acknowledgements to customers.
• Enter Customer part number cross reference information into system.
• Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts)
• Receive and respond to incoming customer calls.
• Process customer order request accurately, timely and professionally.
• Assist customers with determining product routing that meets their delivery needs.
• Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary.
• Follow all NFI policies and procedures.
• Responsible for Parts Lookup support (Training provided).
• Miscellaneous responsibilities as assigned by the Customer Service Supervisor.
• Specific to ARBOC:
• Assist ARBOC’s Dealers and End users.
• Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI.
• Help with Engineering drawings that are requested from NFI Engineering department.
• Set up new part numbers, answer questions regarding new part numbers.
• Assist with other requests regarding ARBOC’s parts and components that are used in the buses.
• Other items not listed

High School Diploma/GED

Minimum of 2 years Customer Service or Call Center experience required

Previous Automotive experience strongly preferred

• Data entry and accuracy essential
• Strong interpersonal skills
• Ability to read schematics and technical diagrams are beneficial
• Collision experience preferred

Long periods of sitting

Moderate bending, stooping, standing, walking

Minimal lifting (up to 30 lbs)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability