Bilingual Patient Services Coordinator

and the job listing Expires on March 12, 2026

The Open Door Clin
ic is a free health clinic for uninsured and under-insured adults in Addison County, Vermont who meet our financial eligibility guidelines. Our patients are our neighbors, friends, and family, keystone members of our community who work on and support local farms, restaurants, and small businesses. We serve special populations:
Latin American migrant and immigrant workers who face profound language and cultural barriers, and seasonal agricultural and hospitality workers from the Caribbean. Seventy percent of current clinic staff speak Spanish.

The Open Door Clinic is seeking a 32-40 hour per week bilingual patient services coordinator. Fluency in spoken and written Spanish and English is required. Desired skills include: attention to detail, cultural and linguistic competence, excellent communication, problem-solving and administrative support skills, experience with Microsoft Office and facility with database and internet use. A bachelor’s degree and prior professional experience in a medical office is preferred.

The Patient Services Coordinator works in a compassionate and collaborative manner to help patients navigate barriers to care and obtain the services they need. Along with supporting the daily operations of the Open Door Clinic, the Patient Services Coordinator also supervises volunteer interpreters and interns. A detailed job description follows.

Patient Services Coordinator

Reports to: Combination of Director and Nurse Case Managers

Hours: 32-40 hours/week

• Fluency in spoken and written Spanish and English
• Cultural and linguistic humility
• High level of organization and attention to detail
• Strong problem-solving skills
• Excellent communication and computer skills
• Ability to multi-task
• Ability to uphold all HIPPA standards
• Previous administrative experience preferred

Patient-related

• In conjunction with the Nurse Case Managers, prepare for weekly medical clinics by confirming patients, preparing charts, setting up clinic space, and coordinating non-medical volunteers (interpreters, front desk support, etc.)
• Manage the midweek specialist referrals schedule: confirm patients and interpreters, obtain notes and information regarding follow-up appointments.
• Enter data from midweek appointments and case management in the VFRC (Vermont Free and Referral Clinics) database.
• Review and address patient calls and messages on the Whats App business account
• Help patients understand their financial obligations and payment options; track and facilitate financial assistance applications.
• Provide technical support for telehealth consults.
• On occasion, interpret at clinic and referral appointments.

Volunteer-related

• Co-lead trainings for new volunteers.
• Orient new volunteers and interns to office and clinic procedures.
• Update spreadsheet and communicate directly with volunteers to coordinate interpreters and general admin support for clinic, referral appointments and special events.
• Supervise summer and winter interns.

Office-related

• Answer the phone, field questions and refer callers to relevant services.
• Translate documents and create new handouts, as needed.
• On occasion, represent the clinic at public events.
• Maintain an organized and efficient office environment.

Compensation