Desktop Support Analyst Job Middlebury area,Vermont USA,IT/Tech

Position: Desktop Support Analyst I

ESSENTIAL FUNCTIONS:

Helpdesk

Provide Tier 1 support of desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technology (Basic troubleshooting/triaging)

Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduled

Triage - Document, track, and eskate all service and problem requests via tracking tool

Manage NFI Group user accounts using the appropriate processes and procedures

Provide onsite support to various local facilities as required

Hardware and Software

Process requests for new software and hardware

Responsible for assisting with MAC (Move/Add/Change) requests for hardware

Ensure accuracy of Asset Management system with current and up-to-date information on hardware and software

General

Maintain an organized and safe working environment (comply with Operational Excellence and 5S)

Maintain a professional and respectful work environment

Complies with customer service best practices and excellence

Perform other duties as assigned

ADDITIONAL RESPONSIBILITIES:

Comply with all occupational safety and health rules and regulations approved by the local Country, State and Province, NFI Group management, the safety committee and Union partners

Comply with all Environmental Management Systems certification and Occupational Safety and Health certification achieved by NFI Group

Other duties as assigned.

Education

Post Secondary Education in IT or equivalent training and experience

Experience / Knowledge

Excellent Customer Service Skills
Strong Organizational Skills
0-2 Years experience in a related field

Specific

Job Skills

PC/Peripheral Repairs and Troubleshooting
Strong phone, verbal, and written communication skills

Equipment / Machines Used

Desktop/Laptop Hardware
Printers & Copiers
Mobile Devices
Telephones and Peripherals

Travel

Estimated 5 days a year for training or service in another location

Physical Activity / Requirements

Able to Lift and carry approximately 50 pounds
Ability to traverse stairs to and from the office, shop and warehouse areas

Benefits:

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability

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