Dairy & Livestock Risk Management Associate

Dairy & Livestock Risk Management Associate

Company: Farm Credit East

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Crop Growers is the leading provider of crop insurance risk management solutions to growers in the northeast. Crop Growers is the crop insurance business unit of Farm Credit East, a longstanding provider of loans and financial accounting services to farmers, foresters, fishermen, and agricultural business owners across the northeast with over $14.3 billion in loan volume and $29 million in financial accounting service revenue generated annually.

When you pursue a career with Crop Growers and Farm Credit East, you have the opportunity to positively impact the families and businesses that drive the Northeast economy.

The
Dairy & Livestock Risk Management Associate is a customer focused role serving in a relationship management capacity to represent the Association with both existing and prospective customers. This person delivers a personalized experience for Farm Credit East customers and employs a proactive versus reactive approach to exceed the customer’s expectations. The Dairy & Livestock Risk Management Associate prioritizes and aligns their approach to customer service based on customer segmentation in lieu of a one‑size‑fits‑all approach.

The value drivers for this role are as follows:

• Promotes FCE growth with new and existing customers through value-add interactions and high visibility in the community and on the farm.
• Cements customer relationships with a consultative approach driving sustainability for both the customer and the Association.
• Supports Farm Credit East crop insurance staff in developing livestock product knowledge while assisting in marketing to local dairy and livestock producers to grow the business.

• Achieve growth targets by performing business development activities that expand existing customer relationships and bring new customers to the Association
• Prioritizes high value add interactions with customers day in and day out through active relationships and sound customer understanding
• Promotes the FCE brand in their region
• Builds and nurtures Centers of Influence (community presence, network, and external partners) to generate new referrals
• Manages the day-to-day customer relationships of livestock crop insurance
• Proactively manages the book of business by understanding and analyzing industry trends, market data, and customer knowledge leading to a consultative risk management approach
• Positions a team approach serving as the lead for all customer facing activities with support from fellow crop insurance agents
• Develops expertise and working knowledge within Ag segments, serving as a Trusted Advisor
• Works collaboratively with teammates while embracing transformation to generate a best-in-class customer experience utilizing the documented 360‑degree customer view to drive cross‑selling results across the Association

• Hosts internal livestock education for Association staff “Dairy Summits” two times a year
• Hosts livestock education webinars for dairy producers and Association staff annually
• Develops commodity options knowledge through active learning and attending seminars
• Completes livestock market analysis to determine target market areas with Association staff
• Provides back‑up customer support to Crop Growers agents in their absence
• Manages customer and prospect communication through livestock (800) number and email
• Works collaboratively with Crop Growers staff to market and educate livestock producers
• Works collaboratively with Association credit, business consultants and financial services staff
• Collaborates with Farm Credit System livestock specialists
• Manages and grows existing relationships with commodity brokers
• Provides ongoing updates on market conditions and stay up to date on industry trends

• Works collaboratively with teammates to finalize all livestock indemnity payments in an expedited manner by leveraging direct deposit
• Monitors customer premium payments and works with agents and…