Events Operations Manager

An exciting opportunity has arisen for an Events Operations Manager to join a leading sporting and leisure venue in Middlesbrough on a 1-year fixed-term contract.

This role is responsible for overseeing the delivery of a wide range of corporate and private events, including lunches, dinners, weddings, Christmas parties, conferences, presentations, exhibitions, training sessions, sales promotions and product launches. The successful candidate will play a key role in ensuring all events are delivered to the highest standards while creating an exceptional customer experience. This is a fantastic opportunity to plan and deliver a diverse programme of events throughout the year, working alongside an experienced and dedicated team in a fast-paced and dynamic environment.

The Role

Manage the conference and events operation budget, ensuring staffing resources are used efficiently and equipment is properly maintained.

Lead the recruitment, training, development and performance management of all conference and events staff, maintaining appropriate records and ensuring compliance with legal requirements.

Ensure consistent delivery of high-quality service standards across all conference and events operations.

Ensure all activities comply with company policies and procedures.

Deliver a seamless customer journey, maximising customer satisfaction and ensuring event delivery meets client expectations.

Handle customer enquiries and complaints professionally and efficiently.

Ensure all operations comply with health and safety regulations and food hygiene standards.

Maintain high presentation and cleanliness standards across all event areas, ensuring event setup and breakdown are effectively planned around operational needs.

Oversee stock control for crockery, cutlery, glassware and hospitality consumables, reporting and addressing any discrepancies.

The Ideal Candidate

Previous experience managing conference and events operations is desirable.

Proven knowledge of budget management and cost control, supporting targets set by the Head of Catering Operations.

Demonstrated experience delivering high service standards within the hospitality industry.

Strong leadership and interpersonal skills, with the ability to motivate and develop a team.

A passion for delivering exceptional customer service.

Excellent planning, organisation and problem-solving abilities.

High attention to detail and pride in personal presentation, work quality and timekeeping.

Experience managing operational change and adapting to evolving business needs.

Flexible and able to respond to short-notice operational changes.

Willingness to work evenings, weekends and bank holidays as required.

The Legal Stuff:

Adkins & Cheurfi Recruitment is acting as an Employment Agency in relation to this vacancy. All candidates registering with Adkins & Cheurfi Recruitment must provide proof of identity, eligibility to work in the UK, and any relevant qualifications and references.

Unfortunately, no sponsorship is available with this role