TikTok Shop - Fulfillment Centers Operations Associate, Merchant

Tik Tok Shop - Fulfillment Centers Operations Associate, Merchant Support

Location:

Middlesex

Employment Type:

Regular

Job Code: A30889

• Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers
• Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets
• Partner with Tik Tok site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling
• Collaborate cross‑functionally to gather merchant and LSP feedback and identify process improvement opportunities
• Assist in designing and refining operational SOPs to enhance merchant experience and streamline current processes
• Monitor each site’s returns dwell and process; collaborate cross‑functionally to resolve within SLA
• Monitor and analyze site performance metrics to ensure service levels are met or exceeded
• Daily on‑site supervision, monitoring the issues identified in the site

• Minimum:
  Bachelor’s degree or above
• Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium‑sized one‑piece dropshipping businesses
• Strong problem‑solving skills with attention to detail

• Preferred: e‑Commerce logistics experience
• Experience in retail e‑Commerce logistics in a warehouse setting
• Proven success in a fast‑paced operational environment
• Track record of effective collaboration with cross‑functional teams

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at