IT Service Desk Technician

A career in aerospace with a British engineering firm that is saving lives worldwide. When you work at Martin-Baker, you’re providing pilots with their last form of defence.

Martin-Baker is the world’s leading manufacturer of ejection seats, helping to protect aircrew in the world’s most advanced military aircraft. Our mission is simple - to save aircrew lives.

Join us on this mission as an IT Service Desk Technician for our IT team. This role is a fantastic opportunity whereyou will be responsible for providing effective customer IT Support for Martin-Baker, covering all aspects of IT Software and Hardware.

As a 1 st line of support your average day will never be the same and you will be supporting internal stakeholders with any IT issues they may have. This could include hardware, software and telephone support requests. Duties of the role may include:

• Recording all incidents and requests and supporting in a timely manner
• Coordinating or diagnosing issues and performing “hands on” fixes, remotely and desk side
• Building and maintaining the IT knowledge base of issue resolutions and “how to” information
• Deploying hardware such as laptops and mobiles to martin-baker employees

We’re a company that saves lives. Join us.

• Have an eye for detail and getting things right
• Know how to listen and communicate effectively with others
• Share your knowledge freely with others
• Committed to the highest standards
• Demonstrate ethics and integrity in your thinking
• Share and demonstrate the Martin-Baker Values

At Martin-Baker you’ll have the opportunity to work alongside experts who will help you to obtain a wide understanding of an engineering business, and you’ll develop new skills and gain a strong industry experience.

• Highly competitive 9% non-contributory pension scheme (18+)
• 4x salary Life Assurance (18+)
• Personalised training and development plan
• 25-days annual leave plus bank holidays
• Opportunity to purchase additional annual leave
• Occupational Health team
• Workplace Nursery Benefit
• Cycle to work scheme

We believe in equal opportunity. We are committed to creating an inclusive environment where everyone is respected. We want you to be able to do your best work.

All candidates will be treated equally and fairly, regardless of their background, or any characteristic protected by law. Candidates will be selected entirely on their skills and competencies and in alignment with each role’s specifications and / or requirements. All published adverts will be aligned with the Company’s Diversity and Inclusion commitment.

For all successful candidates, Martin-Baker will undertake background security checks. As part of this, we will need to confirm your identity, employment history and address history to cover the past five years as well as your nationality, immigration status and criminal record. For positions that require Security Clearance, the successful candidate must hold or be willing to obtain security clearance up to the relevant level for the role.