Senior Solution Advisor - Pre Sales; CRM

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As the Solution Advisor (SA), you will be the go‑to person for any solution or product questions within the sales team. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post‑sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization. The ideal candidate will possess strong presentation skills, and a deep understanding of the CX/CRM market.

The individual will act as a subject matter expert on SAP Customer Experience cloud solutions, staying up‑to‑date on product updates, new features, and industry trends.

• Engage customers early in the sales cycle, matching needs with SAP Customer Experience and partner solutions, and advising account teams on opportunities based on success probabilities and strategic account positions.
• Provide deep solution‑specific expertise to support new sales and adoption for key customers
• Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.
• Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions
• Evaluate account qualification criteria to determine further investment in pursuing opportunities
• Establish yourself as a thought leader within the account team and fine‑tune account strategy
• Collaborate with the team in creating overall themes and competitive differentiation
• Conduct vigorous dry runs on strategic deals and customer engagements
• Transition engagement to implementation partner/ Services teams effectively
• Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

• Advanced technical or business skills and specialized knowledge in the field of Customer Experience (CRM, Service, Commerce, and/or Marketing).
• An understanding of the lead‑to‑cash process, with experience in analyzing and mapping complex retail processes being a plus.
• Professional experience with large software/IT organizations, preferably in a solution‑specific segment
• SAP product experience and/or 3‑5 years of relevant solutions/Lines of Business experience
• Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business‑to‑Business Environment
• Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success
• Focus on creating compelling storylines and themes for customer interactions
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions
• Passion and energy in all customer interactions

• Customer Advocate:
  Collaborate to complement solution expertise and support customers
• Global Digital Content Factory:
  Leverage digital assets created by the team throughout customer engagement
• Implementation Partner/Customer Services & Delivery:
  Efficiently transition customer engagement for successful deployment and realization of solution value
• SAP Account Teams:
  Share best practices and collaborate on providing solutions and services support across the entire customer journey.

• Business Acumen
• Customer Orientation
• Establishing Trust
• Effective Communication

• Software as a Service (SaaS)
• Process Improvement
• Technology Innovation
• SAP Cloud Suite…