TikTok Shop - Middle Mile Dispatch Manager

Tik Tok Shop - Middle Mile Dispatch Manager

Location:

Middlesex

Employment Type:

Regular

Job Code: A124029

Team Overview:
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via a seamless integrated FBT product solution and operation.

• Dispatch & Load Execution:
  Dispatch scheduled and ad-hoc linehaul movements, including FTL, multi-stop, shuttle, and recovery loads; tender, release and manage loads within TMS/TMC systems; validate carrier acceptance, driver assignment, equipment type, and scheduled pickup and delivery times; execute pre-ordered capacity plans and adjust dispatching based on real‑time network conditions.
• Real-Time Monitoring & Exception Management:
  Monitor loads using real-time tracking and visibility tools; identify, troubleshoot, and resolve execution issues such as late departures, missed appointments, equipment failures, or driver delays; escalate service risks and operational incidents according to defined escalation paths; execute contingency and recovery actions, including re-dispatch, re-routing, or alternate carrier sourcing.
• Carrier, Yard & Stakeholder Coordination:
  Act as the primary point of contact for carriers, drivers, yards, and hubs during assigned shifts; communicate ETAs, load status updates, and exceptions to internal stakeholders; coordinate with warehouse and yard teams to align arrival and departure timing with dock availability; ensure proper documentation flow, including BOLs, PODs, and appointment confirmations.
• Appointment, Wave & Yard Management:
  Coordinate pickup and delivery appointments across hubs and facilities; support wave-based dispatch and appointment windows to maintain throughput and CPT adherence; adjust dispatch plans in response to yard congestion, dwell risks, or wave overflow scenarios.
• Data Accuracy & Shift Handoffs:
  Maintain accurate, real‑time load status, timestamps, and notes in operational systems; perform structured shift handoffs, ensuring all in-progress loads, risks, and escalations are clearly documented; support post-shift reconciliation and root cause analysis for service failures.
• Process Adherence & Continuous Improvement:
  Follow dispatch SOPs, safety standards, and escalation protocols; identify recurring operational issues and contribute to process or tooling improvements; support peak season operations, surge volume, and network contingency planning.

• 1+ years of experience in transportation dispatch, linehaul operations, or logistics execution.
• Working knowledge of TMS/TMC platforms and real-time load tracking tools.
• Strong problem-solving skills in a fast-paced environment.
• Excellent communication skills with carriers, drivers, and internal teams.
• Ability to work flexible, non-standard hours in a shift-based operation; this role operates on a shift-based schedule supporting 24/7 linehaul operations. Shifts may include overnight, early morning, weekend, and holiday coverage.

• Experience supporting e-commerce linehaul networks.
• Familiarity with appointment-based warehouse operations and wave scheduling.
• Exposure to transportation KPIs such as on-time departure/arrival, dwell time, and cancellation rates.
• Comfort working with dashboards, operational metrics, and exception reporting.