Service Technician

Hiab USA is seeking a Service Technician. Compensation data available; salary ranges from $32.60-$38.05 per hour based on skills and experience.

As pioneers and global leaders, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Purpose of the position

To perform service, including preventive maintenance, safety checks, corrective actions, upgrades and refurbishment on equipment at assigned Hiab locations in line with the Manager’s instructions. Responsible for contributing to productive customer relationships as well as following best practice in all administrative and technical activities.

• Minimal High School diploma/GED required
• Technical or Secondary College preferred
• 3+ years of mechanical, hydraulic, or electrical operations preferred
• 3+ years of working technical knowledge related to all HIAB product lines (Mechanical, Hydraulics, Electrics, Electronics) as required
• Fluent in local language and working knowledge of English, spoken and written
• Operators licenses for all equipment used in line with local requirements
• Maintains records in compliance with terms and conditions of agreements
• Understand, monitor and comply with all Safety and Environmental requirements
• Own tools required

• Technical and Product Knowledge
  • Stay up to date with technical developments as shown in internal service bulletins and follow technical courses when instructed by District Service Manager
  • Stay up to date with technical specifications of relevant equipment
• Managing the Customer
  • Respond to customers as instructed by the District Service Manager to maximize customer satisfaction
  • Follow Hiab Customer Satisfaction Guidelines
• Risk Management
  • Protect self and others
  • Follow applicable safety rules, agreed working practices and environmental requirements
  • Alert District Service Manager if equipment safety is jeopardized
  • Respect and protect Hiab and third-party property
• Service Process
  • Inspect, troubleshoot, report, plan and conduct service or repair as instructed by District Service Manager
  • Submit regular reports in the format specified by District Service Manager
  • Keep adequate records and maintain documentation in line with agreed standards
• Commercial Awareness and Cost Effectiveness
  • Plan and manage time and resources for maximum benefit of Hiab and the customer
  • Make judgments about the most cost-effective and efficient approach to providing service
  • Maintain documentation to ensure accurate invoicing to the customer
  • Manage and protect the security and traceability of spare parts
• New Business Opportunities
  • Recognize sales opportunities and communicate to District Service Manager
• Continuous Improvement
  • Provide feedback to District Service Manager to support continuous quality improvement
  • Participate in innovative thinking about ways to improve service efficiency
  • Coach/tutor junior colleagues and trainees as necessary
  • Promote Hiab brand and follow Quality System requirements
  • Other duties as assigned

• Ability to obtain and maintain a 1-year DOT Medical Card is required
• Mobile, adaptable and able to work in variable physical site conditions
• Qualification from higher vocational school (or equivalent) in mechanical engineering, hydraulics, electrics and electronics
• Working knowledge of diesel engines and hydraulic drive systems
• Fluent in local language and working knowledge of English
• Must have operators licenses for all equipment used in line with local requirements
• Maintain records in compliance with agreements
• Understand and comply with Hiab Operating and Technical Procedures and Workplace Instructions
• Understand, monitor and comply with safety and environmental requirements
• Own tools required

• Minimal High School diploma/GED required
• Technical or Secondary College preferred
• 3+ years of mechanical, hydraulic, or electrical operations preferred

• Customer-oriented
• Able to cope with stressful situations
• Diagnostic and troubleshooting skills
• Acts responsibly in various…