Field Service Technician; Enfield, CT

Field Service Technician (Enfield, CT)

Hiab is an ambitious global leader with class‑leading products, intelligent services and innovative digital solutions. The world in which we operate is constantly changing, and we are committed to shaping its future.

Compensation Data
:
Salary ranges from $39.55–$46.00 per hour based on skills and experience.

• $3000 SIGN ON Bonus!
• Employees First way of life: all of us should experience easiness, empowerment and excellence every day at work.
• Comprehensive benefit package including health, vision, dental, company‑paid & voluntary life insurance upon first day of employment.
• 401(k) programme with 6% company match.
• Personal time off and company‑paid holidays.
• Opportunities for career growth and competitive salary commensurate with experience.
• Paid training.
• Boot allowance.
• Company mentoring programme.
• Tuition reimbursement for job‑related continued education.
• Referral Program.
• Possible company cell phone, laptop and/or credit card for business use.

To perform service (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations, in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following best practice in all administrative and technical activities. The Hiab facility is located in Middleton, MA, however all field service work will be conducted in the Enfield, CT and surrounding areas.

• Technical and Product Knowledge
  • Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment.
  • Keeping up to date with technical specifications of relevant equipment.
• Managing the Customer
  • Respond to Customer in a way instructed by the District Service Manager to maximise customer satisfaction.
  • Follow Hiab Customer Satisfaction Guidelines.
• Risk Management
  • Protect self and others; follow applicable safety rules, agreed working practices and environmental requirements.
  • Alert District Service Manager if equipment safety is jeopardised.
  • Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations.
  • Ensure the service vehicle is maintained to manufacturer standards with support from fleet management.
  • Respect and protect Hiab and third‑party property.
• Service Process
  • Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager.
  • Submit regular reports as specified.
  • Keep adequate records and maintain documentation in line with agreed standards.
• Commercial Awareness and Cost Effectiveness
  • Plan and manage time and resources for maximum benefit of Hiab and the customer.
  • Make judgements about the most cost‑effective and efficient approach to providing service.
  • Maintain documentation to ensure accurate invoicing to the customer.
  • Manage and protect the security and traceability of spare parts.
• New Business Opportunities
  • Recognise sales opportunities and communicate to District Service Manager.
• Continuous Improvement
  • Provide feedback to District Service Manager to support continuous quality improvement.
  • Participate in innovative thinking about ways to improve service efficiency.
  • Coach/tutor junior colleagues and trainees as necessary.
  • Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System.
  • Other duties as assigned.

• Ability to obtain and maintain a 1‑year DOT Medical Card.
• Mobile, adaptable and able to work in variable physical site conditions without direct supervision.
• Qualification from a higher vocational school (below Graduate/BSc level) in mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience.
• Working technical knowledge related to all HIAB product lines (mechanicals, hydraulics, electrics, electronics).
• Working knowledge of diesel engines and hydraulic drive systems.
• Fluent in the local language and working knowledge of English, spoken and written.
• Operator licences for all equipment used in line…