Mailroom and Office Service Coordinator

The Office Services Representative is responsible for the daily operations of a single-person client site, delivering office support services including mail, print, copy, courier, imaging, and hospitality services. This role serves as the primary onsite customer contact, ensuring efficient office operations, maintaining service excellence, and supporting facility-related functions while meeting service level agreements and operational objectives.

• Manage the daily operations of a single-person client site.
• Perform contracted office services, including copy, courier, managed print, hospitality, imaging, and mail services.
• Operate office equipment, including PCs, copiers, multifunction devices, imaging equipment, and mail processing equipment.
• Pick up mail from the local post office, sort and distribute incoming mail, and process outgoing mail and packages.
• Deliver mail and packages throughout the client site.
• Process print requests and support managed print services.
• Serve as the primary onsite contact for customer interactions and provide excellent customer service.
• Implement and maintain service excellence programs and ensure compliance with service level agreements.
• Create and complete work orders, monitor contractors, perform inspections, report facility-related issues, and provide operational support as needed.
• Coordinate with contracted vendors, facility management, and building occupants.
• Maintain office supply inventory and reorder supplies as needed.
• Support conference room coordination and audiovisual equipment management when required.
• Collect operational data and prepare reports for leadership and customers.
• Ensure financial responsibilities are met through effective use of company materials and supplies.
• Maintain professional working relationships with customers and internal teams.
• Perform other duties as assigned, including lifting and transporting packages and paper boxes as needed.

• High school diploma or GED.
• 1+ years of experience in a related office services, technical, or B2B environment.
• 1+ years of customer-facing experience.
• Basic technical aptitude and demonstrated understanding of technology.
• Strong customer service and communication skills.
• Basic written and verbal communication skills.
• Moderate problem-solving and organizational skills.
• Ability to present information to small groups.
• Self-motivated with the ability to work independently in a single-person location.
• Valid ability to drive to the local post office for daily mail pickup.
• Ability to lift and transport packages and paper boxes.

• Experience supporting office operations, mail services, print services, or facility-related functions in a client-facing environment.
• Experience operating office equipment such as copiers, multifunction devices, imaging equipment, and mail processing equipment.