Senior Sustaining Engineer

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Middleton, WI (In-Person Role)

The Senior Sustaining Engineer is a crucial team member, who will lead product engineering and continuous improvement efforts, as well as, provide key voice-of-manufacturing and voice-of-customer feedback to guide new product designs, in the maintenance and sustainment of Natus’ Neuro products.

This engineer will be the focal person for all technical and product sustaining issues in manufacturing, depot and field service, and for providing project management and technical leadership for changes, enhancements, and extensions of current products. This role will provide technical leadership and mentoring to the greater Sustaining Engineering team and act as a technical consultant to support medical device issues and our network of stakeholders.

The successful candidate must be highly organized with prior experience in manufacturing sustaining roles including robust knowledge of mechanical, electrical, systems, and test engineering, and will use these strengths to help drive issue resolution in collaboration with cross-function teams. This candidate must also be able to succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This role is heavily slanted toward product sustaining, ie.

dealing with everything that arises during the years of manufacturing a product such as component obsolescence, design changes required to improve performance/aesthetics/marketability/etc., quality concerns (yield improvement), product cost improvement, field issue investigations, etc. This type of engineer will be required to often change the product design to meet the new need.. including mechanical and/or electrical changes

What you’ll get to do in this role:

• Serve as the next-level of technical support for all product design-related matters related to released manufactured products and purchased components.
• Lead efforts to perform root cause analyses, resolve issues, implement product and manufacturing process changes, modifications, and design enhancements.
• Investigate and resolve corrective and preventative actions using appropriate problem-solving techniques (DMAIC, FMEA, Ishikawa, 5-Whys, etc.).
• Track product issues, drive effective and swift resolution, and monitor metrics associated with the team’s work.
• Support the implementation and maintenance of processes utilized in internal and external manufacturing, and depot repair and field service activities. Prevent and/or respond to production stoppages due to supplier, process, or quality related matters.
• Drive continuous improvement and Value Engineering initiatives on released product.
• Lead team efforts aimed toward improving customer satisfaction, product quality improvement, manufacturing yield improvement, reducing product variability, and reducing the cost of goods sold.
• Provide engineering support for component obsolescence issues.
• Provide engineering support for product compliance and safety (IEC 60601, REACH, ROHS, CE, etc.).
• Support change management across Natus Neuro's product lines, including drafting and coordinating the implementation of Engineering Change Orders.
• Support the design and testing of new products via effective Design for Manufacturing feedback.
• Deliver medical device design documentation compliant with FDA design controls, good documentation practices, ISO 9001, and ISO 13485. Maintain medical device Design History Files and Device Master Records.
• Support the development, change, and release of design documentation according to the Natus Quality Management System, including design artifacts such as BOMs, drawings, pFMEAs, dFMEAs, work instructions, and manufacturing procedures.

What we are looking for:
Basic qualifications

Bachelor's degree (B.S.) from an accredited, four-year university or college in electrical, mechanical, systems, or biomedical engineering, or…