IT Technician

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre‑historic sand dunes in central Wisconsin. Here, residents and guests will find six world‑class golf courses built in harmony with the land:
Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year‑round celebration of all the outdoors from fat‑tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000‑square‑foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul‑stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard‑working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin’s natural beauty and away from the demands of daily life.

• As an IT Technician at Sand Valley, you’ll be responsible for ensuring the smooth operation of our computer systems and networks. This includes installing, maintaining, and optimizing technology to enhance team efficiency. You’ll also play a key role in training staff on how to use IT systems safely and effectively. Your contributions will directly support the overall efficiency and sustainability of our technology infrastructure, ensuring it meets the needs of the business as it evolves.

• Provide administrative and clerical support to the IT department, helping to keep processes organized and efficient.
• Develop, maintain, and optimize local networks to ensure seamless operations across the resort.
• Set up workstations, ensuring team members have the necessary hardware, such as computers, printers, and routers, to perform their best work.
• Assist with installing, configuring, and providing ongoing support for desktop computers and software to ensure team productivity.
• Manage the IT Helpdesk system, efficiently logging, tracking, and prioritizing requests to ensure timely resolution.
• Respond to tech support requests via phone, email, or in person, troubleshooting issues with PCs, laptops, networks, printers, TVs, phones, remote access, and file sharing.
• Troubleshoot technical problems, providing effective solutions while maintaining a strong focus on security and privacy.
• Stay informed about the technology needs of each department, understanding the software and hardware that supports their operations.
• Assist with system upgrades and scheduled maintenance, ensuring minimal disruption to daily business activities.
• Maintain and track technology inventory, proactively supporting the need for upgrades or replacements.
• Take on additional tasks as needed, collaborating with the IT team and other departments to ensure the technology needs of the organization are met.

• Degree in Computer Science, Engineering, or a related field is preferred.
• Relevant IT certifications (such as CompTIA A+ or Microsoft Certified Professional) are a plus.
• 3‑5 years of IT experience, demonstrating proficiency in troubleshooting and support is preferred.
• Strong understanding of internet security and data privacy best practices.
• Exceptional organizational skills and the ability to manage multiple priorities with attention to detail.
• Clear communication skills and a collaborative mindset.
• Proactive, resourceful, and eager to grow within a supportive team environment.

• Golf Privileges
• Retail & Restaurant Discounts
• Employee Meal Program
• Uniform Benefit Provided
• Employee Assistance Program - Canopy

• This is a full‑time seasonal, hourly, non‑exempt position based entirely on‑site.
• Please note:
  
  remote or hybrid work arrangements are not available for this role.

Sand Valley LLC is an Equal Opportunity Employer

We participate in E‑Verify to confirm employment eligibility.

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