Partner Success Associate

Partner Success Associate (45879) - Remote, WI | Full-time

Added Feb 16, 2026. Codeworks, an LRS company, is seeking a Partner Success Associate for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners.

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This position supports schools and districts with state reporting tasks and provides training related to various data applications. The role includes responding to support inquiries through the CRM system, email, and phone; documenting and tracking requests to ensure timely and consistent resolution; and following established customer service standards.

The role also serves as the primary trainer for sessions, demonstrations, conferences, and workshops conducted by the Customer Services team or in collaboration with external partners.

• Serve as a main point of contact for schools and districts seeking support.
• Create, track, and monitor support requests, incidents, and case resolution using a ticketing system.
• Collaborate with product owner to identify opportunities for improving state reporting processes.
• Monitor reporting progress and proactively connect with districts that may need assistance.
• Provide onsite or virtual training as needed.
• Support districts with data submission.
• Assist district staff with understanding data review.
• Support resolution of data issues and validation errors.
• Review data quality reports in preparation for data snapshot deadlines.
• Communicate effectively with internal and external stakeholders.
• Collaborate with the Technical Writer to maintain and update customer support documentation, including FAQs and service desk tools.
• Create training videos, tutorials, and other instructional resources.
• Identify situations requiring additional support or escalation and inform management as appropriate.
• Maintain and improve training materials to support user understanding.

The base range for this contract position is $18.00 - $20.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, Codeworks, an LRS company, uses generative artificial intelligence (“AI”) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees.

If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact  with any questions.