Claims Processing Manager

Join the Pak as a Claims Processing Manager

Location: Working Onsite in either Woodbridge, NJ or St. Paul, MN
Schedule: Full Time Monday - Friday 8 AM-5PM

FLSA Status: Exempt

Reports To: CEO

Who We Are

At Freez Pak Logistics
, I’m a family‑owned leader in cold storage and logistics, dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods. Our mission is to ensure the highest standards of service, safety, and efficiency for our clients.

With our state‑of‑the‑art facilities and dynamic, innovative environment, we handle temperature‑sensitive products with precision and care. Despite our rapid growth, we maintain a team‑first culture rooted in trust, respect, and integrity.

When you join the Pak, you’re not just starting a job – you’re becoming part of a team that values your contributions, invests in your future, and empowers you to grow with us.

• Grow With Us – Be part of a company experiencing exponential growth with career advancement opportunities.
• Family Culture – Work in a supportive, team‑driven environment where everyone matters.
• Innovation & Excellence – We lead the industry with forward‑thinking solutions and operational excellence.
• Meaningful Impact – Help keep America’s food supply safe and moving every day.

As a Claims Processing Manager at Freez Pak Logistics, you will play a pivotal role in managing the freight claims process, ensuring effective communication, and driving resolutions. Your responsibilities will encompass the entire claims/ OS&D lifecycle, from initiation to settlement, with a strong emphasis on customer service and stakeholder relationship management.

• Lead and supervise the daily operations of claims processing to ensure accurate and timely handling of all claims.
• Develop and implement process improvements to enhance claims workflow efficiency and reduce processing errors.
• Collaborate with internal departments such as logistics, customer service, and finance to resolve complex claims and disputes.
• Monitor claims data and generate reports to identify trends, risks, and opportunities for operational enhancements.

• Experience:
  • Minimum 5 years in claims and insurance processing of cargo issues.
  • Experience handling total loss cargo damage claims.
  • Experience conducting negotiations of claims with represented and non‑represented claimants.
• Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Certifications: Certification in claims management or logistics (e.g., Certified Claims Professional, Certified Supply Chain Professional) a plus.
• Skills:
  • Strong knowledge of cargo insurance policies, procedures, and regulations.
  • Familiarity with transportation management systems (TMS) and warehouse management systems (WMS).
  • Advanced data analysis skills using tools such as Excel, Power BI, or similar platforms.
  • Excellent communication and interpersonal skills to effectively liaise with stakeholders at all levels.
  • Open to thinking/working with an outside‑the‑box approach.

Must live in or be willing/able to relocate to the Woodbridge, NJ or St. Paul, MN area to work onsite.

• Health Insurance – comprehensive plans for you and your family
• 401(k) + Company Match – plan for your future with our competitive program
• Paid Time Off (PTO) – generous time off to support work‑life balance
• Life Insurance – financial protection and peace of mind for you and your loved ones
• Career Growth – incredible opportunities to advance as we grow

Ready to Join the Pak?

If you’re looking for more than a job – if you want to build your career with a company that feels like family and values your contributions –
Freez Pak is the place for you.

Apply today and let’s keep the world’s food moving safely and efficiently, together.

Equal Opportunity Employer

Freez Pak is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Pak members.

Salary Range: $80,000 - $100,000 annually

The range listed is the Company’s good‑faith estimate of the annual base salary for this position at the time of posting. Final compensation will be determined based on experience, skills, location, internal equity, and market factors, consistent with applicable pay transparency laws.