Public Services Supervisor; Part-time Job Middleton area,Wisconsin USA,Management

Position: Public Services Supervisor (Part-time)

Public Services Supervisor

Department
- Public Library

Classification
- Part-time - FLSA Status
- Non-Exempt
- Pay Grade - 7

Benefits Eligibility
- Paid Time Off (PTO); WI Retirement System (WRS);
Limited Insurance Benefits

Reports To
- Deputy Director of Public Services

Supervises
- Oversees Facilities, Operations, and Shift Staff

Standard Schedule - 28 Hours/Week Monday: 8:00 AM – 4:30 PM Tuesday & Wednesday: 11:30 AM – 8:00 PM Thursday: 8:00 AM – 12:00 PM Rotating Saturday and Sundays

The part-time Public Services Supervisor provides leadership and oversight in delivering high-quality frontline patron services and supports the Library's public service operations. This position serves as a key point of contact for patrons and staff, helping ensure a welcoming, responsive, and service-focused environment that aligns with the Library's mission and goals.

Under the general supervision of the Deputy Director of Public Services, the Public Services Supervisor oversees daily public service operations, including facilities, staff, and workflow during assigned shifts. Responsibilities include coordinating and supporting departmental programs and services, directing day-to-day operational tasks, and ensuring efficient and effective service delivery.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Essential duties are not necessarily listed in priority order.

Provides leadership and direction to library staff by promoting excellent public service standards, supervising daily workflow, and ensuring efficient operations at service points and processing areas.

Participates in the recruitment, interviewing, hiring, training, scheduling, supervision, and performance evaluation of library staff, when needed.

Delivers exceptional customer service by assisting patrons with reference and readers' advisory inquiries, program information and registration, database instruction, library resources, and community information.

Performs and oversees patron account and circulation services, including registering new cardholders, updating patron records, placing and processing holds, checking materials in and out, and collecting fines and fees.

Assists patrons with technology by providing support for computers, personal devices, downloadable content, photocopiers, microfilm readers, and other library technologies, while helping maintain appropriate use of public technology spaces.

Serves as the building supervisor when assigned, including evenings and weekends, and is responsible for implementing library policies and emergency procedures, addressing patron and operational issues, and ensuring a safe and secure environment.

Supports facility operations by opening and closing the library and meeting rooms, maintaining a clean, safe, and welcoming environment, and coordinating facility maintenance needs with vendors as necessary.

Completes special projects and other job duties as assigned or required

Minimum Education and Experience

The requirements listed below are necessary to perform the essential duties of the position

Education:
Graduation from an accredited college with a bachelor degree in Library Science, Education, Communications, Business Administration or a closely related field

Experience: A minimum of one (1) year of Public Library experience

Supervisory Experience: A minimum of one (1) year of supervisory or lead experience

Other: Access to personal or public transportation for job-related duties

The City of Middleton recognizes that candidates may bring a variety of backgrounds and experiences. An equivalent combination of education, training, and relevant work experience that demonstrates the ability to perform the essential duties, as determined by Human Resources, may be considered

Competencies

For successful performance in this position, the incumbent must demonstrate the following competencies.

Knowledge

General knowledge of principles and practices of public library service and operations

General knowledge of library circulation procedures, patron account…