Quality Improvement Manager

Ready to lead where quality meets action? ETC is looking for a hands-on Quality Improvement Manager to drive data-backed improvements, tackle product and process challenges, and lead an inspector-heavy team to success. In this role, you'll guide cross-functional teams, dig into quality trends, and turn insights into measurable results-while keeping our ISO systems strong and our operations running smoothly.

Just as important, you'll be a people-first leader-coaching, developing, and empowering a team of inspectors and quality professionals. You'll set clear expectations, build accountability, support career growth, and foster a collaborative, high-performance culture where your team can thrive.

You'll partner across departments and with suppliers to solve problems at the root, reduce defects, and elevate performance across the board-all while building a strong, engaged team that takes pride in delivering quality at every step. If you're equal parts strategist, problem-solver, and team builder, this is your chance to make a visible impact.

If you have any questions about the position or recruitment process, please reach out to Kennedy Kitelinger at kenn or .

Representative Responsibilities:

• Lead cross-functional, data-driven quality improvement teams to solve systemic product and process issues using structured problem-solving methods, with clear targets, owners, and sustainability plans.

• Ensure that each team reviews the data and identifies trends and issues to be fixed

• Ensure that action items are assigned and followed up is completed

• Ensure that meeting minutes are taken and properly distributed

• Monthly review of quality reports with team

• Manage quality measures

• SAP service notifications and quality notifications

• Top 5 quality issues per product line

• Manufacturing scrap

• NCMRs

• On-time shipments

• Reports on global product performance in the field and production

• Provide on time delivery and PPM reporting for vendors

• Provides analysis and insight to highlight areas of concern

• Other data as appropriate

• Manage corrective actions with suppliers

• Coordinate product holds

• Manage first piece inspection and in-process audit involvement by QA personnel

• Manage pilot run reviews

• Leads cross-functional, data-driven continuous improvement teams using structured problem-solving methods (e.g., PDCA, root cause analysis) with clear targets, owners, and sustainment plans.

• Assist Purchasing in the selection of new vendors and the regular review of current vendors performance

• Work with vendors to achieve and maintain 'direct to stock' status

• Works closely with R&D, Manufacturing Engineering, Tech Services, Purchasing, and Manufacturing to embed continuous improvement and prevention principles early in design, sourcing, and production processes

• Other duties as assigned.

• Special projects and requests are completed in a timely and positive fashion.

ISO Responsibilities:

• Ensures all necessary functions have defined policies and procedures

• Oversees the ISO 9001 quality system

• SAP Quality Notifications

• Corrective Action System

• Calibration system

• Assists in solving quality alerts and corrective actions in a timely manner

• Oversee our internal audits

• Manages the inspection teams according to QSP 10.1 Receiving/ In-Process/Final Inspection and Testing

• Identifies required inspections

• Assigns responsibility for inspection

• Manage ESD maintenance activities according to QSWI 15.1.4 ESD Maintenance Work Instruction

• Manages ETC's nonconforming material system according to QSP 13.1 Nonconforming Product Review and Disposition

• Coordinate MRBs

• Manages final inspection according to QSP 10.1 Receiving/In-Process/Final Inspection and Testing

• Develops and improves final inspection processes

• Identifies required final inspection

• Assigns responsibility for product audits

Supervisory Responsibilities:

• Manage the Quality department employees

• Directly supervises the QA team leader, QA inspectors, the Quality System Coordinator, and Quality Specialist

• Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities

• Develop and maintain positive…