Store Manager, Retail & Store Manager

** Company Overview*
* Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve.

So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

** Job Category*
* Retail

** Position Summary*
* 2,500 USD Sign-on Bonus (1st time hires only)

Manage retail store location operation and ensure that tire unit sales, automobile service sales, customer retention, and overall operating profit opportunities are maximized.

Pay Range: $57,000.00 - $

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** Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.*
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** Responsibilities*
* The responsibilities and duties of this role include, but are not limited to:

_Manages Overall Store Operations (~35% of the time)_

+ Oversees the work flow through the Customer Service Delivery System (CSDS) program.

+ Ensures overall customer satisfaction in the store.

+ Resolves customer complaints when other store teammates cannot.

+ Develops and implements customer retention strategies and practices in the stores.

+ Determines customer satisfaction requirements on an individual basis.

+ Establishes and maintains relationships with customers in order to build customer retention and loyalty.

+ Handling personal daily customer sales and product/service concerns as well as developing long-term relationships with present and new store customers is a major component of the store manager's performance standards and responsibilities.

+ Implements and directs monthly sales and marketing plans forwarded by the Area Manager and sets goals for store and teammates to achieve organizational goals.

+ Manages financial aspects of the business through evaluations and corrective actions.

+ Protects store and company assets.

+ Controls and directs store operational tasks, including inventories, payroll, bank deposits, teammate productivity measures, merchandising and sales promotions, outside sales solicitations, B2B, etc.

+ Leads in-store behavior implementation for timely execution of organizational strategy, according to company methodology

+ Decides inventory stocking levels and replenishment frequencies.

+ Analyzes, appraises, and makes corrective changes to the store's entire operation as needed.

+ Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone.

+ Handles customer complaints and tire adjustments.

+ Develops customer loyalty and retention through relationship selling.

+ Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.

_Coaches, Motivates, Leads Store Teammates (~35% of the time)_

+ Recruits, interviews, selects, coaches, develops, motivates, and leads store teammate staff.

+ Manages and approves scheduling and staffing of teammates.

+ Approves and handles employment termination of teammates if necessary.

+ Creates a highly motivated team environment/culture within the store operation.

+ Develops and manages teammate retention programs in store as a whole and in specific individual situations.

+ Uses negotiation and conflict resolution in managing store teammates by partnering with the appropriate people to resolve employee relations matters.

+ Establishes teammate performance standards and performs effective performance management reviews.

+ Determines individual teammate knowledge, skills, and abilities (KSA's) levels and

+ develops/instructs/educates teammates in those product, position, and selling areas of deficiencies which are appropriate.

+ Observes and recognizes opportunities for teammates as it relates to their job and coaches to that.

+ Determines specialized…