Processing Technician

Introduction

The State of Connecticut Department of Emergency Services & Public Protection (DESPP) is hiring for a Processing Technician (Legal Affairs Unit) in Middletown, CT.

Position Highlights:

• Full‑time, first shift in Middletown, CT with the potential for telework, 40 hours per week.
• Schedule:
  
  Monday – Friday, 8:00 AM – 4:30 PM.
• The Legal Affairs Unit manages the agency’s legal needs, including responding to records requests, managing hearings, overseeing agency regulations, legislative proposals, ethics matters, contracts, and litigation.

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

• Performs the most complex duties related to an agency’s clerical processing functions.
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations.
• Makes corrections and/or additions.
• Devises follow‑up procedures to efficiently and effectively carry out activities.
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives.
• Interprets and applies state statutes and regulations relating to the particular processing service.
• Makes decisions as to case status, transaction permissibility or admissibility.
• Responds to internal and external inquiries for information and assistance.
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs.
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly.
• Maintains records and logs.
• Prepares status or statistical reports related to processing function.
• Assists in maintaining general files in support of processing function.
• Initiates correspondence in carrying out duties.
• Types correspondence, forms, file documentation, etc. in support of processing function.
• May process fees and maintain financial records.
• May lead lower level clerical employees assisting in carrying out processing responsibilities.
• Performs related duties as required.

• Knowledge of office systems and procedures.
• Interpersonal skills.
• Oral and written communication skills.
• Compose effective correspondence and forms.
• Read, comprehend and apply laws, regulations, and procedural guidelines.
• Organize and coordinate workflow.
• Articulate ideas and information effectively.
• Perform research assignments.
• Devise and maintain record‑keeping and filing systems.
• Examine documents for accuracy and completeness.
• Operate office equipment including computers, tablets and other electronic equipment.
• Operate office suite software.

Three (3) years of clerical work experience.

One (1) year of the general experience must have involved a full range of clerical duties. For state employees this experience is interpreted at the level of an Office Assistant or Interpreter Clerk.

College training may be substituted for the general experience on the basis of fifteen (15) semester hours equalling one‑half (1/2) year of experience to a maximum of two (2) years.

• Experience managing competing priorities while meeting deadlines.
• Experience reviewing and applying statutory red actions for the disclosure of documents under the Freedom of Information Act or other state and federal laws.
• Experience operating office equipment, including a computer and a copy machine, and experience using software, including the Microsoft Office Suite.
• Experience working in a law office setting, a law enforcement agency, or a criminal justice agency.
• Experience independently drafting correspondence in a professional setting including communications with internal and external stakeholders.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all‑inclusive of every task and/or responsibility.