Loss Mitigation Specialist

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

Reporting to the Consumer Loan Workout Manager, with day-to-day guidance from the Team Lead, the Loss Mitigation Specialist is responsible for managing an assigned portfolio of consumer loans and assisting borrowers experiencing financial hardship. This role works directly with borrowers to resolve delinquencies, recommend appropriate workout solutions, and identify charge-off recommendations for management.

• Manage and resolve an assigned portfolio and queues of consumer problem loans
• Conduct daily workout activity on assigned accounts, with a focus on consumer loans
• Maintain daily outbound call volumes averaging approximately 75–100 calls
• Communicate with borrowers to assess financial situations and determine eligible hardships
• Analyze borrower information to recommend appropriate workout or loss mitigation options
• Accurately assign and maintain risk ratings
• Identify potential losses and recommend charge-offs to management
• Work collaboratively with the Loan Workout team to resolve delinquencies
• Communicate effectively with Loan Servicing and other internal departments as needed
• Contact customers to obtain payments on delinquent accounts
• Process customer payments accurately and timely
• Assist external legal counsel with efforts to accelerate the collection process
• Assist the Workout team with monthly reporting responsibilities
• Attend and present at quarterly Charge-Off and Loss Mitigation meetings
• Complete all required training (online and in-person) by assigned due dates
• Comply with all applicable federal and state regulations and Bank policies, including OFAC, BSA, USA PATRIOT Act, Privacy, and consumer protection regulations
• Perform other duties as assigned by management

Excellent communication skills and an ability to effectively manage customers under duress is a must. Strong negotiation, problem-solving, and communication skills are essential. Ability to work independently and collaboratively in a team setting. Minimum of 3-5 years customer service experience. High school diploma required. Spanish speaking a plus. Working knowledge of bank systems is preferred, as well as fluency with the Microsoft Outlook Suite (Word, Excel).

Incumbent will need to register with the National Mortgage Licensing System (NMLS). To be registered with the NMLS, the candidate must pass a background check. Failure to comply with registration including a background check may result in disqualification or termination.

• Lifting/Carrying up to 30lbs
• General Use of Office Equipment
• Keyboard Dexterity
• Ability to Drive and Travel Distances

Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affiative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.

Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.