Civilian Dispatcher Trainee

Dispatcher

The purpose of this position is to receive on the job training to process routine and emergency calls, assess resources needed to mediate emergencies and dispatch proper emergency response agencies. The work is performed under the direction of the Director of Central Communications or his/her designee.

Essential duties and responsibilities include:

• Receives on the job training to process routine and emergency calls; determines and initiates proper response based on procedures to emergency situations including hazards, criminal activity, injuries, accidents, fires, etc.; dispatches police and fire personnel to respond to emergency situations.
• Tracks and coordinates all activities of police officers and Fire Department.
• Provides information to response personnel; checks NCIC files on parties contacted by police officers; confirms warrants, stolen cars, license plates and other property. Provides street directions as needed. Contacts local, state and federal agencies at the request of police and fire personnel.
• Receives training to manage emergency medical calls and dispatch based upon established protocols.
• Provides callers with instructions to ensure their safety during emergencies; attempts to separate domestic violence victims prior to arrival of police.
• Dispatches mutual aid and other agencies in response to requests by police and fire personnel.
• Monitors in-house alarm systems; monitors security cameras in-house and at the Police Department; monitors cell cameras. Monitors all radio transmissions.
• Establishes case numbers and records the chronology of all police and fire calls. Logs in all addresses and times of fires.
• Monitors and relays all information relayed by the National Weather Service.
• Monitors and reacts appropriately to State of Connecticut, Department of Homeland Security communications.
• Transfers non-emergency calls to proper personnel/agency. Contacts Public Works and the Water Department employees for after-hours services. Dispatches animal control officers.
• Coordinates multiple agency response to large-scale emergencies; calls in extra manpower to fill vacant stations and positions.
• Enters data regarding cases into the computer system.
• Performs other related functions as assigned or required.

Minimum training and experience required to perform essential job functions include:

• High school diploma or equivalent.
• Must be eighteen (18) years of age or older.
• Candidates must obtain NCIC/COLLECT, Telecommunications, 911 and Emergency Medical certifications within three (3) months of appointment.
• Candidates must within one year of appointment be qualified to advance to the position of Civilian Dispatcher.
• A candidate will be required if employed by the City of Middletown to maintain all certifications as set by renewal standards for the duration of employment.
• Position requires a valid Connecticut Driver's License within 60 days of hire.

Physical and mental abilities required to perform essential job functions include:

Language Ability and Interpersonal Communication

• Requires the ability to perform mid level of data analysis including the ability to review, classify, categorize, prioritize and/or reference data, statutes and/or guidelines and/or group, rank, investigate and diagnose. Requires discretion in determining and referencing such to established standards to recognize interactive effects and relationships.

• Requires the ability to persuade, convince, influence, train and monitor, in favor of a desired outcome. Requires the ability to act as a lead person.

• Requires the ability to utilize a variety of reference, descriptive and/or advisory data and information such as vehicle registration reports, license files, weather alerts, NCIC files, logs, police assignments, phone directories, procedures, guidelines and non-routine correspondence.

• Requires the ability to communicate orally and in writing with the Chief Communications Officer, police and fire personnel, other City departments, businesses, ambulance companies, Department of Transportation, electric utilities, outside agencies and the public.

Mathematical Ability

• Requires the ability to perform addition, subtraction,…