Civilian Dispatcher Trainee

Dispatcher

The purpose of this position is to receive on the job training to process routine and emergency calls, assess resources needed to mediate emergencies and dispatch proper emergency response agencies. The work is performed under the direction of the Director of Central Communications or his/her designee.

Essential duties and responsibilities include:

• Receives on the job training to process routine and emergency calls; determines and initiates proper response based on procedures to emergency situations including hazards, criminal activity, injuries, accidents, fires, etc.; dispatches police and fire personnel to respond to emergency situations.
• Tracks and coordinates all activities of police officers and Fire Department.
• Provides information to response personnel; checks NCIC files on parties contacted by police officers; confirms warrants, stolen cars, license plates and other property. Provides street directions as needed. Contacts local, state and federal agencies at the request of police and fire personnel.
• Receives training to manage emergency medical calls and dispatch based upon established protocols.
• Provides callers with instructions to ensure their safety during emergencies; attempts to separate domestic violence victims prior to arrival of police.
• Dispatches mutual aid and other agencies in response to requests by police and fire personnel.
• Monitors in-house alarm systems; monitors security cameras in-house and at the Police Department; monitors cell cameras. Monitors all radio transmissions.
• Establishes case numbers and records the chronology of all police and fire calls. Logs in all addresses and times of fires.
• Monitors and relays all information relayed by the National Weather Service.
• Monitors and reacts appropriately to State of Connecticut, Department of Homeland Security communications.
• Transfers non-emergency calls to proper personnel/agency. Contacts Public Works and the Water Department employees for after-hours services. Dispatches animal control officers.
• Coordinates multiple agency response to large-scale emergencies; calls in extra manpower to fill vacant stations and positions.
• Enters data regarding cases into the computer system.
• Performs other related functions as assigned or required.

Minimum training and experience required to perform essential job functions include:

• High school diploma or equivalent. Must be eighteen (18) years of age or older. Candidates must obtain NCIC/COLLECT, Telecommunications, 911 and Emergency Medical certifications within three (3) months of appointment. Candidates must within one year of appointment be qualified to advance to the position of Civilian Dispatcher. A candidate will be required if employed by the City of Middletown to maintain all certifications as set by renewal standards for the duration of employment.
  
  Position requires a valid Connecticut Driver's License within 60 days of hire.

Physical and mental abilities required to perform essential job functions include:

• Language ability and interpersonal communication
• Mathematical ability
• Physical requirements
• Environmental adaptability

The City of Middletown is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.