Moses​/Weitzman Health System

Patient Services Associate - Middletown - Full Time - Bilingual (English & Spanish) - $20.00/hr Job Category

Community Health Center of Middletown

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, offering programs focused on education, research, and process improvement support for safety net providers. The system delivers primary care to over 150,000 patients in Connecticut and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for advanced practice provider training and offers accredited medical assistant education in multiple states.

MWHS fosters innovation in social justice, environment, and social determinants of health, and honors its founders’ vision for justice and equity in healthcare.

The Patient Services Associate will work closely with a diverse patient population and medical professionals, demonstrating exceptional customer service, professionalism, and multitasking abilities while serving as the first point of contact. Responsibilities include greeting and scheduling patients, managing a busy phone system, promoting the agency’s commitment to excellence, performing data entry, maintaining confidentiality, and other duties as assigned.

• Provide exceptional customer service to all patients, visitors, and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information, and forms
• Reconcile patient visits daily

• Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances, and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end-of-day reporting and ensure records balance

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

• Consistently ensure and maintain patient confidentiality

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Support manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

• Associate’s degree in Medical Office or Medical Assistant required
• Bilingual skills, Spanish speaking, required
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Proven ability to multitask
• Problem solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft PowerPoint, Excel, Word preferred

• Hours will vary; schedules range Monday‑Friday 7 am‑7 pm and Saturdays
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary

• Health & Wellness
  • Medical plans with Health Spending and Flexible Spending Accounts
  • Health Reimbursement Arrangement Accounts
  • Dental and Vision Plans
  • Wellness Incentive Program
  • Life and Disability Insurance
  • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services
• Financial Success
  • 403(b) plan with a discretionary company match after 1 year of employment
• Great Work Life Balance
  • Paid time off
  • Paid Parental Leave
  • Paid holidays
  • Employee Assistance Programs
• Professional and Educational Advancement
  • Tuition Reimbursement

Please note – some of these benefits do not apply to part‑time, temporary, or per‑diem roles.

Community Health Center of Middletown, Middletown, Connecticut – Full time