Lead Medical Assistant MA Family and Pediatrics Middletown CT

Opportunities with Pro Health Physicians, part of the Optum family of businesses. When you work at Pro Health Physicians, your contributions directly sustain the health and well‑being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community‑based medical group and discover the meaning behind Caring. Connecting. Growing together.

Are you ready to make a positive impact in health care? If so, you’re the missing piece in our care team. As part of the Optum and United Health Group family, Pro Health Physicians offers new opportunities for growth. Here, you’ll experience:

• Exceptional teamwork
• Robust medical resources
• Passionate professionals with a focus on patient‑centered care

• Location:
  
  400 Saybrook Road, Middletown, CT
• Department:
  Internal Medicine
• Schedule:
  
  Full time, 40 hours/weekly. Monday - Friday, hours between 8AM - 5PM, potential for two evening shifts to 7PM based on staffing needs. This is a 5 days x 8 hours role

The Lead Medical Assistant supports the care team and its patients through patient care, clinical and administrative tasks including patient intake, receiving and responding to patient phone calls, and documenting patient interactions. Additionally, the Lead MA serves as a resource to lead and guide MA team members and performs duties within organizational scope of practice.

• Provide patient care, clinical summary and direction on next steps or follow up
• Perform phlebotomy for patients as needed
• Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol
• Manage patients according to approved protocols and consistent with appointment and scheduling guidelines
• Carry out standing orders consistent with practice policies and procedures
• Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)
• Schedule tests, treatments and follow up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate
• Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR
• Monitor task buckets in order to respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals
• In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring
• Assist care team to assure smooth office operation and delivery of excellent service through teamwork
• Provide attention to patients in a manner that builds confidence, trust and loyalty
• Demonstrate respect for patients and Pro Health staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Maintain open lines of communications with care team and Regional Management team
• Maintain knowledge of current coding, OSHA and CLIA regulations and company policies
• Adhere to all patient safety initiatives and infection control regulations
• Suggest and participate in organizational initiatives and projects including workflow improvement initiatives
• Orient new employees, train staff as directed, and may serve as preceptor
• Serve as office liaison with internal stakeholders
• May be required to float to other regional offices on ad‑hoc basis as necessary
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma or GED
• Graduate of Accredited Medical Assistant program
• Certified Medical Assistant or Registered Medical Assistant
• 1+ years of MA experience in a primary care setting

• Phlebotomy experience
• Intermediate level of computer proficiency in Microsoft Office
• Fully proficient in all medical assistant job functions
• Experience working with Epic
• Knowledge of medical terminology
• Knowledge of…