Customer Support Specialist - IT

WHO WE ARE

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear:
We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs;

disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Entry-Level - $58,500 to $65,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Mid-Level - $72,900 to $81,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

This position will be 100% onsite at the Crane Clean Energy Center in Middletown, Pennsylvania. Provides day-to-day operational support of the service desk, workplace technologies and devices in accordance with service level agreements and business priorities. Effectively manages client engagements and service requests for both on-site and remote customers. Performs activities related to device lifecycle management such as procurement, provisioning, IMACs (install, move, add and changes), refresh and disposal as well as inventory management.

Also, provides technical support for Executive/VIP clients, high profile meetings/events, video conference equipment and BU specific IT requests such as projects, restoration services, storm duty and emergency response as needed.

• Client Relationship Management – help establish and maintain IT Client relationships which includes:
  • Provides front-line primary technical request support to end users on various technical issues and problems relating to hardware, software and peripherals.
  • Responds to, documents and resolves service tickets in a timely manner in accordance with IT Service Level Agreements.
  • Utilize problem-solving skills to analyze, consult, diagnose and resolve complex problem situations, or when appropriate, upscale or route them to appropriate IT staff members.
  • Provides support for desktop computer systems, including repair, installation, and testing of systems, peripherals, and software.
  • Provides support for multiple platforms including desktops, laptops, mobile devices, video conferencing equipment,printers, scanners, and plotters.
  • Performs remote troubleshooting and guide clients in basic installations
  • Acts a technical liaison between the business, vendors and IT for technical solution and product evaluations.
• Project Support – coordinate and or execute projects involving IT resources and client engagement
  • Works with project teams to ensure the timely and successful delivery of IT…