IT Trainee

IT Trainee Program

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

We are excited to welcome a new class of trainees to our exceptional team in November 2026! Participate in our 12-week, in-house IT Trainee Program, designed to provide hands-on experience in:

• Our customer service approach
• Active Directory user and group management
• Printer and peripheral installations
• New desktop setups
• Office 365 administration
• Basic server maintenance and administration
• Customer network audits
• First-level security incidents (phishing, SPAM, Dark Web alerts)
• Responding to client tickets via phone and email
• Other duties as assigned

Responsibilities

• Support administrative and general office tasks
• Assist with IT services and projects, including on-site deliveries and equipment drop-offs
• Help maintain an organized office environment and support team efficiency
• Learn and navigate our ticketing system, a key part of our business operations
• Complete self-paced technical training modules and certifications