Regional Market Manager

SUMMARY OF THE JOB

Reporting to the Branch Division Executive, Retail Banking, the Regional Market Manager position is responsible for the sales, service, operations, employee development, budget, and risk management of a defined group of branches in alignment with strategic plans and profitability. The Regional Market Manager provides leadership and strategic oversight for a large group of branches within Liberty Bank’s retail network. This role is accountable for market performance across sales, service, operations, and profitability, while ensuring seamless delivery of solutions to customers and an exceptional customer experience.

As a senior market leader, the Regional Market Manager develops talent across all branch roles, drives execution of business strategies, and fosters a culture of coaching, accountability, and collaboration in alignment with Liberty Bank’s mission and values.

• Successfully manages all aspects (sales, service, operations, employee development, budget management, and risk) of a defined group of branch offices in alignment with the bank’s strategic direction and profitability targets.
• Leads sales management disciplines to effectively drive consumer and small business deposit account growth, small business lending, wealth management referrals, increased household and market share, fee revenue growth, and attainment of overall sales goals.
• Actively promotes and models the development of small business relationships
• Collaborates with business partners to achieve company-wide initiatives/goals with a key focus on lending, cash management, and financial planning/wealth management.
• Develops and implements market specific business plans in support of the bank’s strategic plan; ensures successful execution of sales and marketing tactics.
• Ensures ongoing enhancement of market efficiencies to optimize personnel, technology and business processes. Ensures sound and efficient operations of designated branches in all areas, compliance, audit and policy requirements.
• Monitors market competitors and the local business environment to forward relevant information to marketing. Promotes a positive image of Liberty Bank; develops and maintains effective business relationships with customers and staff, serving as a liaison between branches and corporate departments.
• Develops new business relationships, representing Liberty Bank in professional associations and community networking events to enhance its image and develop additional business/referral sources.
• Champions, coaches, and models leadership behaviors that foster teamwork, ownership, diversity and inclusion, customer experience, and community involvement to support the bank’s vision, mission, core values and competencies.
• Provides growth opportunities and appropriate development for teammates to deepen talent and develop successors across key roles in the branches.
• Recognizes and rewards outstanding performers and provides constructive feedback.
• Creates a collaborative environment where teammates are encouraged to share thoughtful, constructive suggestions to promote innovation and efficiencies.
• Models and ensures a positive culture throughout and across the entire market as well as with inter-departmental contacts and resources; communicates and models our Corporate Mission and Values and direction to teammates.

• Sales Leadership & Management
  - Coaches and monitors branch management staff to defined sales disciplines. Leads market sales activities and follows expected management sales practices to meet assigned sales and referral goals. Establishes branch sales and referral goals and routinely monitors performance results against goals. Actively observes and coaches branch management team and provides regular balanced feedback to drive successful sales/referral results.
• Risk, Compliance and Operations – Ensures compliance with state and federal regulations. Adheres to Liberty Bank’s policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customers and bank assets. Monitors and inspects accountability of market…