Director, Banking Center Manager

Role Overview

This role is responsible for all functions, staff, and daily operations within a banking center. The incumbent implements the Webster banking center network strategy, achieving sales, customer service, P&L management, operations, and colleague development goals while contributing to District objectives. The role is also tasked with acquisition, integration, and optimization of new and existing client relationships, developing and maintaining strong partnerships with segment and line‑of‑business partners through collaboration and communication.

• Consistently meet or exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
• Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
• Expand and retain client relationships, actively cross‑sell and resolve client issues.
• Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center growth and profitability objectives.
• Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
• Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
• Coach, develop, and hold the team accountable by demonstrating leadership skills and modeling the way.
• Utilize and model usage of all available sales tools and resources.
• Ensure timely completion of audits with an expectation to meet or exceed branch operations review requirements.
• Ensure compliance with Federal and State laws as well as bank policies and procedures.
• Schedule all branch employee shifts to meet customer service needs, providing flexibility of coverage for the banking center.
• Drive high performance by holding the team accountable for superior results.
• Enhance employee engagement by providing coaching, support, timely and constructive performance feedback.
• Provide opportunities for career growth and recognize and reward employees for accomplishments.
• Execute effective colleague onboarding and train new colleagues on policies, procedures and all banking center operational duties and responsibilities.

• Intricate knowledge of retail banking products and services.
• Strong customer service skills, relationship building, organizational ability, computer skills, comfort with current technology, and strong communication skills.

• High School Diploma or General Education Degree (GED) required.
• Bachelor’s Degree in Arts/Sciences (BA/BS) preferred.

• 5‑7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication and organizational skills required.

The estimated salary range for this position is $70,000.00 to $ USD annually. Actual salary may vary up or down depending on job‑related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.