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IT Service Delivery Leader | Coach & Team Builder
Job in
Middletown, Middlesex County, Connecticut, 06457, USA
Listed on 2026-09-05
Listing for:
Charles IT
Full Time
position Listed on 2026-09-05
Job specializations:
-
Management
IT Project Manager -
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Charles IT in Middletown, CT, is seeking a Service Manager to lead a high-performing team of Team Leads and deliver an outstanding client experience.
You will oversee daily IT service operations, mentor staff, manage tickets and SLAs, and drive continuous improvements while fostering a service-first culture. The role emphasizes coaching, career development, and proactive client communication to ensure exceptional service delivery.
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