Stability & Supportive Services Case Manager

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Full Time – 32 hrs
• Middletown, CT, US

4 days ago
• Requisition

Salary Range: $25.50 To $27.50 Hourly

Columbus House, Inc.
• Job Posting:
Full Time (32 hours/week), FLSA Non-Exempt, Non-Essential HOPWA Case Manager

VEVRAA Federal Contractor:
Priority Referrals of Protected Veterans Requested

Company Overview & Mission

Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless.

Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life‑saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities."

Purpose

Under the purview of the Permanent Supportive Housing Department, the Permanent Supportive Housing Case Manager provides case management services to adults experiencing homelessness who will be living in long‑term supportive housing arrangements. The case manager may assist with finding, securing, and maintaining housing while also providing linkage to medical, mental health, and substance abuse resources, entitlement/state benefits assistance, and employment opportunities.

• Assist clients with finding, securing, and maintaining housing.
• Provide linkage to resources for clients who may be at risk of eviction, in addition to community resources for social, mental health, educational, vocational, entitlements/benefits, and/or substance abuse services.
• Communicate efficiently and effectively with individuals served.
• Able to advocate for clients and support their self‑advocacy.
• Set and maintain boundaries and adhere to confidentiality.
• Provide transportation to appointments for clients at the discretion of the case manager on a case‑by‑case basis.
• Coordinate and collaborate with other agencies and social service providers.
• Develop mutually reinforcing relationships with landlords and assist clients who wish to transition out of supportive housing by linking them to community housing resources.
• Understand and respect diverse backgrounds while maintaining a non‑judgmental approach.
• Attend weekly and monthly agency, program, and network meetings as well as facilitate tenant meetings with other case managers.
• Provide temporary caseload coverage for vacant positions as determined by program needs.
• Monitor all cases assigned and complete all documentation/charting required by Columbus House, including:
  • High‑quality documentation (CARF Accredited, DHMAS funded, etc.).
  • Experience with HMIS (Homeless Management Information System) or the ability to become proficient in database systems.
  • Create strength‑based, person‑centered service plans.
  • Complete all required assessments, both electronic and written.
• Conduct general health and safety checks minimally every 6 months.
• Other related duties as assigned.

• Excellent organizational and time‑management skills with a deadline‑oriented mindset.
• Strong written and oral communication skills in English.
• Proficient in Microsoft Office and other common desktop and online applications.
• Knowledge of, and ability to effectively navigate, substance abuse, mental health, and social services networks.
• Familiar with criminal justice barriers and able to engage, motivate, and support the individuals served.
• Familiar with mental health, substance abuse, and dual diagnosis issues and group dynamics.
• Able to work with multiple populations, including youth (18‑24 years old), adults, and families.
• Basic knowledge of all aspects of person‑centered case management delivery.
• Meet all documentation requirements within set time frames.
• Knowledgeable of crisis intervention, boundaries, confidentiality,…