Case Manager

Monday – Friday, 8:30AM – 4:30PM; 363 Main St, Middletown, CT

The Community Social Worker I will work to support the mission of Mercy Housing and Shelter Corporation. The Community Social I will work with our clients to help achieve independence and stability in their communities by providing housing and supportive services. The Community Social Worker I holds primary responsibility for working towards the goal of each client’s full and productive integration with the community.

• Enter client case notes using the GIRP format, within the 72-hour time frame, complete six month and annual assessments and service plans to be submitted every six (6) months.
• Perform lead-based paint assessments on behalf of each client as required.
• Provide comprehensive planning and active support for the care, treatment, and safety of the agency’s clients.
• Demonstrates understanding and evaluates clients by acknowledging individual psychological needs, developmental disability, ethnic consciousness, and trauma history.
• Assist clients with the development of individual treatment plans and goals to provide support for achievement to maintain housing, mental health treatment, and/or other services provided.
• Collaborate with Housing Specialist to assist with client during housing search, recertification and housing inspections.
• Serve as a liaison to provide mediation and advocacy with client/landlord on behalf of the client to develop a workable plan to obtain and/or maintain housing.
• Provide crisis intervention to ensure the clients well-being and stability to remain in the community.
• Monthly management of updating data into Smartsheet and the Homeless Management Information System HMIS for data input/integrity.
• Assist clients with the coordination of health services and, as necessary, schedules client appointments for and provides transportation to physicians, clinicians, and other health care professionals.
• Maintain complete and up-to-date client files to assure overall compliance with agency standards utilizing the assigned programs Master List.
• Act as liaison with other agencies, i.e., DSS, SSI, HOPWA/ACT, and other social and vocational agencies to advocate for and assist clients.
• Attend monthly HOPWA CAN, Greater Hartford CAN, and MMW CAN meetings and participate in Case Management meetings, conferences, seminars, and trainings as required.
• Mediate conflicts between providers, family/guardians, clients, and the agency, per the client’s needs.
• Develop or maintain familiarity with community resources and referral processes necessary to access these resources.
• Advocate and/or assist client in receiving services identified in the planning process. This includes working closely with the Housing Specialist (internal) and assisting as needed with housing search and completing housing applications.
• Follow proper intake & discharge procedures, when a client is discharged, with attention to recordkeeping and referrals.
• Provide resources for transportation i.e., medical cab or bus tickets and when needed transport clients.
• Prepare for and facilitate group meetings for clients on a variety of topics beneficial to their health and human service needs.
• Travel and networking in the community.

• Documentation skills including good oral and written comprehension, computer literacy, accurate and timely documentation and record keeping abilities.
• Ability to use critical thinking skills and develop sound reasoning/logic when formulating solution focused treatment plans and engaging with clients.
• Excellent time management skills: ability to manage, organize and prioritize flow of work.
• Ability to motivate clients.
• Preferred knowledge of fair housing laws.

• Bachelor’s degree (B.A.) from four-year college/university or two-three years’ related experience and/or training; or equivalent combination of education and experience, preferably with homeless persons, persons with mental illness and/or substance abuse.

• Must have reliable transportation, valid Connecticut driver’s license and clean driving record with proof of automobile insurance.
• $23-$25 per hour, based on experience plus generous incentive compensation plan.
• Community Housing Advocates provides a generous employee benefits package, including medical, dental, retirement, short- and long-term disability, and tuition reimbursement. Full-time employees receive 10 days of PTO (paid time off) per year, plus 11 paid holidays and one (1) Floating Holiday and 40 Hours of Accrued Paid Sick Leave.

• The physical demands associated with the essential functions of this job are intermittent physical activity, such as walking, sitting and occasional lifting, stooping, bending, and reaching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.