Labor Department Associate Community Services Representative

Introduction

Are you a current DOL employee seeking your next opportunity? If this sounds like you, we encourage you to apply!

• LOCATION:
  
  Middletown or Wethersfield, CT
• SHIFT:
  First | full time | 40 hours a week
• SCHEDULE:
  
  Monday - Friday | hybrid
• NOTE:
  
  This position is open to current DOL employees only. Please see selection plan for additional details.

• Adjudicate one-party cases to determine unemployment eligibility in accordance with regulations and statutes (includes follow up calls and rebuttal requests to customers).
• Write and issue decisions on non-monetary eligibility issues based upon findings of adjudications process.
• Advise claimants of rights with regard to appeal and provide general assistance in filing an appeal.
• Field incoming phone calls from parties (claimants and employers) to answer any questions related to Adjudications.
• Open incoming mail and faxes and upload those documents into ReEmployCT.
• Answer and respond to email from other UI units.
• Process incoming employer responses to determine if work items need to be created to address any potential non-monetary issues.

More details can be found within the 'Example of Duties' or the class specification.

• Professional growth and development opportunities.
• A healthy work/life balance to all employees.
• As a current agency employee you will receive the same excellent benefits you are accustomed to, including:
  Visit our State Employee Benefits Overview page!

DOL is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-integrated services that serve the needs of our customers.

START WITH US, STAY WITH US, GROW WITH US!

Career progression pathway within the State of Connecticut: starting with Labor Department Associate Community Services Representative, to Labor Department Resources Associate with additional opportunities beyond!

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

In the Department of Labor this class is accountable for performing specialized client services in the areas of adjudications, career development counseling, outreach, apprenticeship and/or job training programs or a specialized operational support function.

• Conducts basic level adjudications including assessing possibility of applying “special base period” provision and obtaining all relevant information and documentation;
• Conducts hearings applying pertinent laws, regulations and precedent decisions and issuing a ruling regarding delay of benefits due to receipt of disqualifying income;
• Ascertains facts, analyzing and ruling with regard to general availability for work and adequacy of efforts to find suitable work;
• Develops facts and performs all pertinent research necessary to recommendation of fraud including imposition of penalty weeks if warranted or non-fraud including repayment waiver;
• Conducts separation hearing for interstate claimants.
• Provides basic career development counseling services for clients who are vocationally untracked or have significant barriers to employment;
• Makes field visits to locate and contact special populations and farm workers…