Business Operations Manager - DE​/NJ

Pay or shift range: $70,000 USD to $80,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

To help people live a life of their choosing, regardless of age or ability.

The Business Operations (Program) Manager manages an operational unit based in Delaware/New Jersey supporting stakeholders in DE/NJ and other assigned markets as needed. The Program Manager provides real‑time support to operations staff to ensure payroll timeliness, goal attainment, and ultimately stakeholder satisfaction.

• Develop and monitor key performance metrics to measure staff performance and operations functions
• Regularly evaluate business processes, procedures, and systems and make recommendations for improvement
• Participate in business development for recently acquired contracts
• Participate in quality improvement projects and lead efforts in continuous improvement
• Monitor workloads of the group and re‑assign tasks appropriately
• Ensure payroll schedule requirements are met so that payroll is distributed on time
• Prepare reports
• Monitor and measure current compliance standards
• Collaborate with other managers and departments to develop, maintain, and update policies, procedures, and training materials
• Responsible for staffing, staff development, and training
• Build and maintain relationships with states and agencies as the key liaison
• Develop staff in a way that aligns with the Company’s vision and values
• Manage internal communications within the unit as well as with external stakeholders
• Apply GT Independence values to the operational group
• Other duties as assigned

Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.

• At least two years of operations experience
• Excellent written and oral communication skills
• Experience in supervision and leadership
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work toward and meet deadlines
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience building highly effective teams
• Competence in Microsoft Office Suite
• Competence in utilizing multiple software applications

• Work is performed in a typical office setting.

Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.