Customer Service Representative

Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Tuition assistance

Our tight-knit team in Alpha Graphics - US816 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Customer Service Representative Perks and Benefits:

Competitive Compensation

Paid Holidays

Flexible Scheduling

Hard work, collaboration, humanity, fun, and laughter

Career path development

More than anything, we’re looking for a highly collaborative and dependable Customer Service Representative (CSR) preferably with basic Graphics Design experience who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Customer Service Representative (CSR) Daily Tasks:

Serve as the primary internal representative of the organization.

Convey to the customer our expertise in products, services, and capabilities.

Serve as an external key educator to our community and customers.

Communicate customer requirements to the support team in accordance with company policies and procedures.

Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Attract potential customers by answering product and service questions and suggesting information about other products and services.

Check initial artwork submitted for the quality check before it goes to production team.

Customer Service Representative (CSR) Role

Qualifications:

Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.

Ability to effectively build relationships with customers and teammates.

Strong written and verbal communication skills.

Desire to continuously look for ways to help people.

Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

Alpha Graphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Apply today!

* Alpha Graphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.